Customer Acct Rep Business Office - Per Diem

POSITION SUMMARY:

Customer Account Representative follows up on outstanding accounts and unpaid balances via mail, email, and telephone. They will utilize electronic billing and medical retrieval systems as well as their knowledge of medical billing and customer service to resolve outstanding self-pay account balances and to maximize collection practices. The associate will demonstrate a patient centered service orientation which consistently aims at exceeding client expectations and which contributes positively to the greater working environment.

POSITION REQUIREMENTS:

Minimum Education:

• High School Diploma or equivalent.

Minimum Work Experience Required:

• Effective communication, interpersonal, organizational and problem solving skills.
• Strong verbal, reading, and writing skills; professional phone etiquette and strong customer service skills.
• Adapts positively to changes in the work setting with ease.
• Flexibility with days and start/end times.

Minimum Work Experience Preferred:

• 3 or more year relevant experience in medical collections or hospital/professional billing preferred.
• 3 or more years in customer service or healthcare setting preferred.
• Proficiency with Microsoft Office (Word and Excel) preferred.
• In compliance with HIPAA and patient safety standards, must be able to effectively communicate; Bilingual abilities in English/Spanish preferred.
• Knowledge EPIC Health Information Systems preferred.

POSITION ESSENTIAL FUNCTIONS:

Collections

• Manages assigned patient accounts; contacting patients and collecting outstanding balances.
• Identifies accounts eligible for transfer to outside collection agency.
• Utilize telephone and computer methods to track the status of each patient account.
• Effectively negotiates payment plans and settlements.
• Resolves patient account credits.
• Ensures accuracy of the registration data including health insurance, patient portion, and patient demographic.
• Collaborate with outside collection agencies.
• Prepares and monitors liens against patient accounts, including preparation of settlement agreements.
• Processes bankruptcy notices to corresponding account balances.

Payment Posting

• Post all payments received by patients into Health Information System.
• Prepare payments for deposit and reconcile cash daily.
• Performs discount and other related adjustments approved by leadership.

Customer Service

• Answers telephones, routes callers, returns messages and provides routine information to callers in a timely manner.
• Relays messages to appropriate staff members.
• Process patient correspondence.
• Screen patients for financial assistance, coordinating with appropriate internal and external personnel.
• Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to your supervisor.

CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE

"BEST PLACES TO WORK" - NORTHERN NEVADA, 2021, 2022, 2024 & 2025!

WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!!