What are the responsibilities and job description for the Box Office Manager position at Washington Wild Things?
Key Responsibilities:
Ticket Sales and Management:
- Manage all aspects of ticket sales, including individual game tickets, season tickets, group sales, and special promotions.
- Oversee the implementation and operation of the ticketing system (physical and online).
- Track ticket sales data and generate reports to assist in forecasting and marketing efforts.
- Ensure that all ticketing policies are adhered to, including refunds, exchanges, and will-call procedures.
- Maintain and follow proper cash handling procedures for the box office
Customer Service:
- Provide outstanding customer service to ticket buyers, addressing inquiries, resolving issues, and providing information about games, events, and stadium policies.
- Train and supervise box office staff to ensure high standards of customer interaction.
- Handle complaints and problem-solving in a professional and timely manner, ensuring fan satisfaction.
Requirements:
- Ability to work flexible hours, including nights, weekends, and holidays, based on the schedule of games and events.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
