Assistant Director - Student Financial Aid

Scheduled Hours

37.5

Position Summary

Under the supervision of the Senior Assistant Director of Student and Family Engagement, the Assistant Director is responsible for providing financial assistance counseling to prospective and current students and/or their parents to afford their WashU education. The position requires the counselor to work in a service-oriented and fast-paced team environment that will actively support the department and the university’s student recruitment and retention goals.

Ability needed to work occasionally outside of standard university work hours.

Job Description

Primary Duties & Responsibilities:

• Interacts with prospective and current students and/or their families, to provide information about financial aid in general, financing opportunities unique to WashU, and answer billing inquiries.
• Exercises professional judgment interpreting policy and procedures to ensure accurate consideration of each applicant’s special circumstances. Maintains student files for compliance with federal, state, and university policies.
• Maintains confidentiality of all matters pertaining to the processing of financial aid.
• Communicates accurately, effectively, professionally, and in a timely manner with students, parents, and campus constituents.
• Responsible for the delivery of financial aid presentations, as well as other outreach activities on and off campus, sometimes outside of SFS business hours and on occasional weekend days.
• Represents the department at special university events such as recruiting visits, orientations, and other campus related functions.
• Participates in appropriate professional associations and training.
• Monitors and stays current on all financial aid regulations at the federal, state, and institutional levels.
• Responsible for completing institutional and departmental retention and recruitment related projects and activities.
• Performs other duties as assigned.
  
  

Working Conditions:

Job Location/Working Conditions

• Normal office environment.
• As conditions merit, this position may be required to work remotely.
• Travel and attendance at events on and off campus is necessary.
• Work outside of normal business hours is necessary throughout the year.
  
  

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement (PC Typing).
  
  

Equipment

• Office equipment.
  
  

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Education:

Required Qualifications

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

Preferred Qualifications:

More About This Job

• 3 years of financial aid or related experience, or 7 years total financial aid experience.
• Ability to maintain effective working relationships and address the potential and current needs of students.
• Ability to work with sensitive information and maintain confidentiality.
• Attention to detail and accuracy, time management skills, and follow-through.
• Ability to use proprietary software systems.
  
  

Education:

Preferred Qualifications

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Communication, Confidentiality, Customer Service, Deadline Management, Decision Making, Detail-Oriented, Fast-Paced Environments, High Accuracy, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Oral Communications, Organizing, PowerPoint Presentations, Problem Solving, Service Oriented, Sound Judgment, Strategic Planning, Teamwork, Time Management, Work Collaboratively, Working Independently, Written Communication

Grade

G10

Salary Range

$49,700.00 - $82,100.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
  
  

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
  
  

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
  
  

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.