What are the responsibilities and job description for the Forms & Public Records Specialist position at Washington State Health Care Authority?
Description
The Forms and Public Records Specialist plays a key administrative role in ensuring the agency’s documents, forms, and records are managed efficiently, compliantly, and securely. In collaboration with other relevant positions, this role provides administrative support and executes actions related to public records requests, in accordance with applicable laws and regulatory requirements. The role typically involves collaborating with employees and leadership members to ensure that records and forms systems align with CDHY’s operational and legal compliance needs.
Duties
Records Management and Retention:
- Schedules and coordinates manual and electronic forms and/or records management services including files consulting, records retention scheduling, essential records scheduling, and similar services, in one or a group of organizational units and communicates record management needs with department personnel.
- Reviews records retention schedules to ensure conformance with legal requirements and state and agency standards, procedures and policies.
- Manages manual and/or electronic records retention, disposition, transfer, and storage systems and programs.
- Designs and develops electronic forms, layout and screens; analyzes work plan and/or process to determine required data elements, screen and automation concepts; determines audit requirements.
- Reviews and processes public record requests; assists in the development of public disclosure guidelines and training.
- Develops and maintains forms web repository and web links.
Public Records Management and Response:
- Receives public records requests, assists requestor in defining the scope of records requested, assists staff in identifying records responsive to a request, identify and redact information exempt from disclosure, provides records to requestor, and retains records related to requests in accordance with records retention requirements.
- Provides consultation and determinations on responses to discovery records requests.
- Conduct records management workshops and similar instructional sessions and assists in the development of instructional materials.
- Review, determine, and analyze potential applications of electronic, automated, micrographics and/or imaging technology and assist in performing analysis to determine the feasibility and/or benefits of converting information to alternative formats.
Qualifications
Required Qualifications
- Records Management – Ability to independently manage records throughout their lifecycle by organizing, categorizing, retrieving, securing, and disposing of complex paper and electronic records to maintain.
- Retention & Governance – Ability to independently apply retention schedules, laws, and agency policies to organize, preserve, or dispose of records so the program stays fully compliant, and records remain accessible, protected, and legally managed throughout their lifecycle.
- Policy & Legal Application – Ability to apply agency policies and state laws to ensure all records and disclosure work is fully compliant.
- Training & Guidance – Ability to explain procedures, advise staff and managers to promote consistent records and forms practices.
- Electronic Records Search – Ability to use advanced search methods across Laserfiche, program databases, shared drives, Outlook email, and other systems to find records for complex tasks.
- Critical Thinking & Problem Solving – Ability to analyze complex records situations, system inconsistencies, and process gaps, and develop practical solutions or recommendations to ensure records are accurate, accessible, compliant, and support program decision-making.
- Ability to communicate professionally in writing and in-person
- Ability to manage multiple projects concurrently to achieve required timelines.
- Ability and willingness to work with diverse groups of people.
- Ability and willingness to work within a school environment serving students from grade Pre-K to post high school ages.
- Ability and willingness to serve as a mandated reporter of child abuse and/or neglect.
Desired Qualifications:
- Proficiency in American Sign Language (must be willing to learn).
- Three or more years of working experience with records management, records retention, public records and/or electronic filing system management.
- Professional working experience using Laserfiche systems.
- Professional experience developing and providing training to employees.
- Washington State Public Records Certification.
Supplemental Information
CDHY is an Equal Opportunity Employer.
Please provide your resume, cover letter and at least 3 professional references.
All candidates seeking to work within a school environment must be able to pass federal and state criminal background screening as a condition of employment.
This position is in the bargaining unit represented by the Washington Federation of State Employees (WFSE). For membership questions, contact the local Union Representative.
This position is eligible for full benefits (medical, dental, vision, long-term disability, life insurance, and retirement).
Salary Information:
Salary is set using the State of Washington General government pay scales (47).
Vacation and sick leave accrual, paid holidays, personal holiday, personal leave day, and overtime eligible after 40 hours of work in a week.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email recruitment@cdhy.wa.gov
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026