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DSHS HCLA Social & Health Program Consultant 3

Washington State Department of Social and Health Services
Yakima, WA Full Time
POSTED ON 12/12/2025 CLOSED ON 12/29/2025

What are the responsibilities and job description for the DSHS HCLA Social & Health Program Consultant 3 position at Washington State Department of Social and Health Services?

Description

DSHS HCLA CCCP Facilitator & Referrals Coordinator – Social & Health Program Consultant 3

Join the Home and Community Living Administration (HCLA) covering Region 1, with Yakima, WA being the official on-site location, and help shape the future of long-term services and supports for Washington’s most vulnerable residents.

We’re seeking a Client Critical Case Protocol (CCCP) – Social & Health Program Consultant 3 – to serve as a Subject Matter Expert (SME) relating to the CCCP and community residential supports. You will function as a lead worker for the region and work closely with the other members of the Resource Management team, Regional Case Management staff and other administration headquarters and regional staff.

Additional Information: This is a telework position and in office work as needed. Travel is required throughout the state and region.

Some Of What You’ll Do

  • Functions as the Client Critical Case Protocol (CCCP)/Subject Matter Expert (SME) for DDA regional field staff and community partners serving individuals receiving residential services
  • Facilitate and moderate community hospitalization calls and critical case staffing to ensure continuity of care in treatment access and transitioning
  • Participate in work-groups, monthly SHPCs/Supervisor meetings, and other community-based meetings, tasks forces attendances as requested
  • Maintain data regarding CCCP, region and central office
  • Provide technical assistance, support and training to DDA staff and providers regarding CCCP
  • Collaborate with DDA FSAs, other Resource Team, Clinical Team, and others at the DDA Headquarters in the development and delivery of regional information and training related to CCCPs
  • Provide consultation on challenging cases needing moderation or facilitator for DDA field staff
  • Consult with Region 2 and Region 3 coordinators on the status of inter-regional referrals
  • Attend and participate in statewide referral coordination meetings
  • Provide training to the region on referral policy
  • Other duties as assigned

Desired Skills

  • Experience in working with individuals with developmental disabilities who exhibit mental illness and/or target behaviors
  • General knowledge of developmental disabilities; and experience in providing services and supports to people with developmental disabilities
  • Understanding of programs, principles, regulations, and statues related to DDA and community based long-term care
  • Understand and follow RCWs, WACs and policies and procedures pertaining to duties of position
  • Understanding of and commitment to the principles of person-centered planning, consumer choice and self direction
  • Compose professionally cogent and grammatically correct correspondence
  • Work independently, plan, organize and produce quality deliverables in multiple assignments with tight time frames
  • Read, interpret, and implement policies, rules and regulations of considerable complexity
  • Ability to present complex information in a clear manner to a diverse audience
  • Ability to develop, plan, coordinate, and provide staff training; ability to work effectively with program staff and local agencies
  • Ability to act as liaison between headquarters staff, technical staff, and field services’ staff to ensure good communication regarding user needs and system requirements
  • Ability to present complex information in a clear manner to a diverse audience
  • Ability to communicate and comprehend (through oral and written forms of communication) with management, staff, peers, clients and families, counties and the public
  • Ability to listen, clarify and follow directives, especially the ability to absorb new information and act on it, and skilled in facilitation methods

Who should apply?

One year of experience as a Social & Health Program Consultant 2, Social Service Specialist 3, or Public Benefits Specialist 4

OR

Two years’ experience as a WorkFirst Program Specialist or equivalent work experience with automated eligibility systems

OR

A Bachelor’s degree in social work, a health or social science, public administration, or a related field; AND four years of professional experience in planning, administering, developing, or delivering social, financial, health services programs

OR

A Master’s degree in social work, a health or social science, public administration, or a related field; AND three years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs

OR

A combination of professional experience/education of 9 years in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs including and implementing RCWs and WACs.

Interested?

  • In addition to your application, provide a current resume
  • Letter of Interest describing your experience related to this job
  • Three references

Questions? Please contact sharon.sterling@dshs.wa.gov OR call Talent Acquisition main line (360) 725-5810 and reference project number 08659.

The Department of Social and Health Services (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

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$48,522 to $63,981
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