What are the responsibilities and job description for the Lead Cloud Services Specialist position at Washington State Department of Enterprise Services?
Lead Cloud Services Specialist
(IT App Development - Senior Specialist)
Duties Include:
Serve as the lead for Microsoft 365 administration, responsible for delivering secure, reliable, and user-focused M365 services across the agency
- Independently research, design, develop, and deploy
- Administer, ensuring availability, reliability and performance
- Monitor system health, analyze, and test systems for performance
- Ensure regular backups of data
- Collaborate with internal stakeholders
- Collaborate with the agency’s Information Security team
- Implement and maintain access controls
- Troubleshoot and resolve issues, provide end-to-end root cause analysis
- Analyze industry-wide trends and make recommendations
Provide technical leadership, mentorship and guidance to the IT professionals for cloud-based applications and system development, to include support and maintenance
- Mentor and train IT team members on cloud services, and technical best practices by sharing expertise in M365 applications and fostering skill development
- Diagnose and resolve complex technical issues related to M365 applications, working closely with IT team members to develop their problem-solving skills
- Support team members in the areas of SaaS and COTS solutions to enhance the technical expertise of the unit
- Influence the team for right design and technology implementation and give future architectural direction
- Guide team members
- As the lead, plan, prioritize, and monitor team workload and deliverables
- Foster a positive team environment by recognizing contributions and supporting professional growth
- Develop and maintain structured planning and work management processes
Design & Development of Power Applications
- Analyze user systems requirements at senior level
- Administration, governance and strategy for adopting and supporting Microsoft Power Platform
- Lead design, implementation and maintenance
- Develop alternative and innovative solutions
- Develop Power BI dashboards and reports
- Responsible for managing application configuration
- Ensure all security policies and procedures like scanning, logging and monitoring etc. are met
- Develop system-testing plans, write test harnesses
Serves as a cloud services lead supporting application teams, responsible for planning and coordinating the transition of application platforms, including .NET, other development technologies, and SQL databases, from on-premises environments to cloud platforms adopted or used by the agency
- Collaborate with IT team leads
- Provide guidance on cloud-native services
- Support integration
Serves as a lead in advancing the agency’s adoption of emerging technologies, including Artificial Intelligence (AI), Machine Learning (ML), and Large Language Models (LLMs), by guiding exploration, evaluation, and responsible use across the organization
- Research, evaluate, and stay current on emerging AI, ML, and LLM technologies
- Collaborate with application, data, security, and business teams to explore and pilot AI-enabled solutions
- Establish and promote foundational standards, best practices, and governance for AI usage
- Support integration of AI capabilities into existing systems, applications, and workflows
- Monitor and assess outcomes
Leads and contributes towards building strong Engineering Processes and Standards for Power Platform and the suite of applications
- Delivers high quality applications and solutions
- Contributes to developing strong Engineering Practices
- Ensure following tenets of development are considered as part of the design: Accessibility, Security, Privacy and Safety, Application compatibility, Performance and Manageability
- Ensure that automated maintenance and monitoring tools are shipped
- Ensures Test Driven Development and culture of Continuous Integration, Continuous Delivery, Culture of Experimentation and Lean Agile as a way of operating
- Contributes towards improving common components and shared libraries that can enable rapid development of similar features in future
M365 Training and User Engagement
- Manage the development and delivery of training programs and conduct training sessions for end-users on M365 applications
- Ensure training materials and user guides are updated and accessible to all employees
Link to apply here --->>>
https://www.governmentjobs.com/careers/washington/jobs/5334551/lead-cloud-services-specialist