What are the responsibilities and job description for the Call Center Registration Specialist (Full-Time, Mon - Fri Days) position at Washington Regional Medical System?
Organization Overview, Mission, Vision, and Values
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400 team members and serve the region with over 45 clinic locations, the area’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.
Position Summary
The role of the Call Center Registration Specialist reports to the Manager of Pre-Admissions. Thisposition is responsible for pre-registering patients with pre-scheduled services.
Essential Position Responsibilities
- Maintain effective working relationships with internal and external clients
- Assist patients with pre-registering for appointments by obtaining insurance information, collecting payments, and patient demographic information
- Enter collected information into appropriate software system
- Verify insurance eligibility and benefits
- Review information entered into electronic medical record and billing software to ensure accuracy
- Other duties, as assigned
Qualifications
- Education: High school diploma or GED
- Licensure and Certifications: N/A
- Experience: Previous experience with medical billing, coding, or preferred.
Work Environment: This position will spend 80% of time sitting while performing work in a standard office environment and 20% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.