Surgery Scheduling Coordinator (Full time, Monday - Friday 8:00a-4:30p)

Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400 team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Surgery Scheduling Coordinator reports to the Director of Business Operations, Surgical Services. This position is responsible for scheduling surgical procedures to assist with efficient use of surgical services resources and optimize surgical patient access across several sites of surgical and procedural care at WRMC. This position serves as a liaison among surgeons, surgery clinic teams, anesthesiology, surgical services leaders, and external partners and promotes streamlined processes and clear communication through the patients’ pre-operative experience. The Surgery Scheduling Coordinator supports the Director of Business Operations in executing the block allocation strategy for WRMC.

Essential Position Responsibilities

• Schedule surgical procedures within established guidelines and by coordinating available resources
• Assist Director of Business Operations with management of surgical and procedural block allocation
• Ensure patients’ appointments for pre-anesthesia evaluation are scheduled per guidelines
• Demonstrate professional interpersonal skills and excellent customer service in all interactions and communications
• Maintain accurate records in the electronic medical record (EMR)
• Proactively identify and resolve scheduling conflicts or barriers
• Collaborate with surgical clinic teams and Surgical Services leaders to maintain workflow efficiency

Qualifications

• Education: High school diploma or equivalent required. Associate’s degree or healthcare related certification preferred.
• Licensure and Certifications: N/A
• Experience: 1year of experience in a healthcare setting or related environment. Ability to use a computer and Microsoft Teams and Outlook. Knowledge of medical terminology. Excellent communication and organizational skills. Proven attention to detail.
  • Preferred:
    • Previous experience in a hospital, ambulatory surgery center, or surgical specialty practice
    • Experience with Epic

Work Environment: This position will spend 80% of time sitting while performing work in a standard office environment and 20% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.

Notice: This job description is designed to provide an overview of the essential and principal duties and responsibilities of the position. The job description is not designed or intended to cover or set forth a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Washington Regional reserves the right in its absolute discretion to change duties, responsibilities or activities or assign new duties, responsibilities, or activities at any time with or without notice. Employees may be directed to perform job-related tasks other than those specifically presented in this description.