What are the responsibilities and job description for the Business Applications Analyst (Epic HIM and Gallery ) position at Washington Regional Medical Center At North Hills?
Job Details
Job Location : Washington Regional Med. Ctr. - Fayetteville, AR Position Type : Full Time Education Level : High School Diploma or GED Salary Range : Undisclosed Job Shift : Days Job Category : Information ServicesDescription
Organization Overview, Mission, Vision and Values
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the 10 Best Places to Live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for three consecutive years by U.S. News & World Report. We employ 3,400 team members and serve the region with over 45 clinic locations, the area's only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute ; Washington Regional Walker Heart Institute ; Washington Regional Women and Infants Center ; Washington Regional Total Joint Center ; and Washington Regional Pat Walker Center for Seniors .
Position Summary
The Business Applications Analyst II reports to the Manager, Business Applications. This position is responsible for leading troubleshooting, maintenance, and testing of Business Applications.
Essential Position Responsibilities
- Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues.
- Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible.
- Responsible for application design and ensuring functionality of business application systems.
- Meet with staff and administrative team on a regular basis to remedy issues and improve quality and efficiency of patient care, as needed.
- Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships.
- Partner directly with the application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues.
- Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs.
- Ensure the safeguarding of protected health information.
- Maintain communication through various resources and tools.
- Monitor help desk software for new tickets and provide updates through resolution for all tickets.
- Assist incoming customer calls and initiates new tickets as needed.
- Perform proactive system monitoring for performance, response, and patches.
- Lead opportunities to improve processes and systems.
- Adhere to all information services policies, procedures, and governance processes.
- Lead or participate incident response and downtime procedures.
- Prepare and update project lists and timelines.
- Formulate, define, and perform complex analysis and implementation of enterprise-wide business applications to ensure functionality.
- Responsible for assisting with oversight of application design, database building, testing, troubleshooting, and upgrading systems and documentation of functionality.
- Oversee the development and support of coordinated testing plan for applications with regression, unit, system, and integrated testing to ensure application functions as expected for end users.
- Serve as a mentor for team members and assist with training, as needed.
Qualifications
- Education: High school diploma or GED, required.
- Licensure and Certifications: : Epic HIM and Epic Gallery Certifications Preferred
- Experience: 4 years of business applications experience as an advanced user or advanced analyst, required
Work Environment : This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This is role is considered a remote position with onsite presence as needed.
Qualifications