Lead Patient Service Representative

At Washington Radiology, our service-based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.

If you would like to join a dynamic team dedicated to best-in-class quality and service excellence, we would like to speak with you.

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Lead Patient Service Representative

Looking to elevate your career? Join us!

Work Location: 10215 Fernwood Road, Suite 103, Bethesda, MD 20817

Work Hours: Full-Time, 40 hours per week, Monday-Friday, 6:30am-3:00pm

Department Highlights

• Strong team collaboration
• Compassion and empathy to our patients and the team
• Join an innovative team working toward making healthcare more accessible, integrated, and reliable
  
  

Here Is What You Will Need

• Minimum of two years’ experience in healthcare or patient care required;
• High School diploma;
• Two years of healthcare registration or customer service experience preferred;
• Basic knowledge of medical terminology preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Forms strong working relationships within the team;
• Strong computer skills using Microsoft Office Suite required;
• Prior supervisory experience preferred;
  
  

A Day in the Life of a Lead Patient Service Representative:

• Provide services and support for the following areas:
• Manages daily operations of the front desk.
• Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
• Participates in front office and company training as scheduled.
• Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
• Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
• Creates and maintains frequent communication and positive relationship with team members as
• evidenced by surveys and turnover.
• Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
• Communicates team member coaching and counseling opportunities to Center Director.
• Completes incident reports on an as needed basis.
  
  

Why Washington Radiology?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.
• Hourly Rate: $21.00 to $25.00 commensurate with experience