What are the responsibilities and job description for the Quality Manager position at Washington Penn?
Reporting to the Plant Manager, this position is responsible for the leadership, direction, and performance of the Quality activities within a plastics manufacturing plant in accordance with the Audia Values, most notably Safety. This position is responsible for supporting the plant operations team to driving a root cause mindset to identify and implement improvement activities.
This is a leadership position that will actively model the Audia Safety Way and will be the standard keeper for Customer Reverence. They will take a hands-on approach to coaching and teaching the operations teams, spending a portion of their day leading from the plant floor.
Duties and Responsibilities:
This is a leadership position that will actively model the Audia Safety Way and will be the standard keeper for Customer Reverence. They will take a hands-on approach to coaching and teaching the operations teams, spending a portion of their day leading from the plant floor.
Duties and Responsibilities:
- Actively participate in the plant safety processes and emulate the Audia Safety Way.
- Lead the Quality team by assigning, managing and providing resources for their team members to achieve plant metrics.
- Lead the customer complaint process to ensure high engagement with the Customer through the process of resolution. The desire is every interaction is a way to further build trust and enhance our objective of Customer Reverence.
- Utilize the strength of their team to achieve high product quality, customer experience and operational efficiency.
- Support the Overall Equipment Effectiveness (OEE) process, helping the plant achieve their scrap, waste reduction and rate goals.
- Collaborate with other functional leaders to ensure quality is designed into our training & manufacturing processes.
- Drive and implement key initiatives (Lean, Visual Factory, problem solving, etc.).
- Develop and manage the Quality activities through a department level business plan.
- Support all other company objectives in safety, growth, people, quality, capacity and productivity in compliance with the Quality Management System.
- Ability to lead best practice meetings, joint site problem solving, and have global impact.
- Use data analysis and risk evaluation to guide decisions that meet customer and quality requirements.
- Oversee and manage the Quality Team's attendance and payroll activities through the payroll system.
- Minimum travel 5%
- Bachelor's Degree in a science or engineering field required.
- Minimum of 5 years of technical/manufacturing experience required; preferred is 7 years with at least 3 years already managing a team, ideally in plastics manufacturing.
- Demonstrated ability driving continuous improvement in an operations environment, Preferred Lean/Six Sigma quality leadership experience.
- Skilled use, analysis and interpretation of data, including statistical techniques are required in order to solve problems using data and drive critical thinking through the organization.
- Excellent verbal and written communication skills.
- Ability to support 24/7 operation as required.
- Manufacturing and Office Environment.
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