What are the responsibilities and job description for the Coordinator, Member Events position at Washington Mystics?
Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the 2019 WNBA Champion Washington Mystics, the 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, NBA G League’s Capital City Go-Go, and NBA 2K League’s Wizards District Gaming. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena in DC. MSE also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. In conjunction with the District of Columbia and Events DC, MSE is a partner in a new sports and entertainment facility in Southeast DC on the St. Elizabeth’s East campus that opened in September 2018. Facility highlights include MedStar Wizards Performance Center, the brand-new training facility for the Wizards, Go-Go and Mystics, and a 4,200-seat arena which serves as the new home of the Mystics and Go-Go. MSE also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region’s top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices. Visit www.monumentalsports.com.
MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
- You will provide first-class customer service and value for our fans.
- You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
- You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
- You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
- You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
- You will innovate. We are nimble and first to market. We are not averse to risk.
- You will have fun. We are in the business of happiness.
Position Overview: The Coordinator, Member Events is responsible for the planning and management of Member Events and Experiences for the WNBA Washington Mystics. This role leads the event communication and event management, coordinating across our organization to deliver best-in-class experiences and is a key contributor to our customer service and Member retention efforts.
Do you have a passion for sports and building a career in sports sales? We'd love to hear from you!
Responsibilities:
- Event management for Member Experiences including annual Member Exclusive Events (Season Preview, Meet The Team, Auctions, etc), Member Meet-Ups (social gatherings, volunteer experiences, away game trips) and Member Perk Experiences (a series of in-game and post-game fan experiences that are part of our Member benefits).
- Coordinate the planning of each Member Exclusive event, including securing venues, retaining vendors, handling event invitations & RSVPs, and event execution.
- Project planning including timelines & key results as well as event budget management.
- Plan a series of events available for Members to meet and engage with other Members.
- Coordinate Member meet-up planning; including ideation, outreach to partners/vendors, event invitations and RSVPs, fee collection (if necessary) and overall event execution.
- Coordinate the Member Perk program including management of Perk Platform and opt-in process, as well as post-selection confirmations.
- Coordinate the delivery of in-game and post-game experiences including check-in, wayfinding, and delivery of the experience with the help of various internal team members.
- Coordinate the post-experience survey process as well as delivery of any experience photos.
- Manage the pick-up of any physical Perk items at games, managing inventory and redemption for CRM reporting.
- Handle project plans, project updates with weekly status reports, management of financial transactions and event budgets.
- Coordinate across business team including Marketing, Game Presentation, Venue Operations, Player Relations, etc.
- Consistently, genuinely and enthusiastically answer incoming phone calls and emails on items such as member benefit questions, game night questions and overall Member Account needs.
- Other duties as assigned.
Minimum Qualifications:
- Bachelor’s degree or equivalent combination of education and sales experience.
- 1 year of event management experience preferred; 1 years of ticket sales or service experience with a pro or college sports team.
- Outstanding interpersonal, written, and verbal communication skills.
- Ability to multi-task and balance numerous business relationships in a professional manner.
- Passionate about building a sales career in the sports industry.
- Flexibility to work evenings, weekends and holidays.
- Proficiency with computers and MS Office programs.
- Experience with Salesforce is preferred, but not required.
All applicants for employment at Monumental Sports are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Monumental Sports will evaluate requests for reasonable accommodations for applicants unable to be vaccinated due to a religious belief, disability or pregnancy on an individualized basis in accordance with applicable laws.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $41,600 - $52,600
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