What are the responsibilities and job description for the Social Services Case Manager position at Washington-Morgan Counties Community Action?
Case Manager
Washington-Morgan Community Action
Make a Difference. Build a Career. Strengthen Your Community.
Washington-Morgan Community Action is looking for a compassionate, organized, and resourceful Case Manager to join our team and support individuals and families through our self-sufficiency, housing support, and utility assistance programs.
This is an opportunity to build a meaningful career helping people overcome barriers, connect with resources, and achieve greater stability and independence.
What You'll Do
As a Case Manager, you will work directly with clients while ensuring program requirements and documentation are completed accurately and timely.
- Conduct comprehensive client assessments to identify needs, goals, and eligibility.
- Develop individualized service plans with measurable goals, responsibilities, and anticipated completion dates.
- Provide ongoing case management, advocacy, referrals, follow-up, and crisis-intervention support.
- Connect clients with community resources and available assistance.
- Educate clients and community partners about agency programs and eligibility requirements.
- Advocate for clients while maintaining compliance with program requirements and agency policies.
- Identify unmet community needs and communicate potential service gaps to agency leadership.
- Maintain complete, accurate, and timely electronic and paper case records.
- Protect client confidentiality and maintain appropriate professional boundaries.
- Participate in internal file reviews, monitoring visits, audits, grant reporting, and corrective-action activities.
- Stay current with program regulations, funding requirements, income guidelines, and agency procedures.
What We're Looking For
Education:
- Minimum 2-year degree in a related field.
The ideal candidate will have:
- Strong communication and organizational skills.
- Knowledge of case-management principles and community-resource coordination.
- Ability to balance a direct-service caseload with detailed documentation and compliance responsibilities.
- Experience working with individuals or families experiencing instability, homelessness, financial hardship, or other barriers to self-sufficiency.
- Ability to interpret program policies, eligibility requirements, income documentation, and funding guidelines.
- Ability to work respectfully and effectively with individuals from diverse backgrounds.
- Strong problem-solving, advocacy, and follow-through skills.
Requirements:
- Valid driver's license and auto insurance.
- Must successfully pass BCI/FBI background checks.
Pay Based on Education
We recognize the value of your education and experience.
Associate Degree: $16.22/hour
Bachelor's Degree: $18.09/hour
Master's Degree: $19.64/hour
Our Benefits
Washington-Morgan Community Action offers a comprehensive benefits package, including:
- 401(k) retirement plan with employer match
- Health insurance
- Dental insurance
- Vision insurance
- Employer-paid basic life insurance
- Voluntary additional life insurance
- Long-term disability
- Paid vacation
- Paid sick leave
- Paid holidays
Why Join Washington-Morgan Community Action?
This is more than a job—it's an opportunity to make a lasting impact.
Every day, our team works to strengthen individuals, families, and communities by connecting people with resources and opportunities that can help them build a more stable future.
If you're looking for a career where your work matters, where you can use your skills to help others, and where you can make a difference in your community, we want to hear from you!
Ready to Make a Difference?
Apply today and join the Washington-Morgan Community Action team!
Questions? Contact:
Melissa M. McKinley, HR Director
740-373-3745 ext. 405
Text: 681-264-1216
Washington-Morgan Community Action is proud to be an Equal Opportunity Employer and Service Provider.
Pay: $16.22 - $19.64 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $16 - $20