Program Manager, Business Operations

Minimum Qualifications

Education

• Bachelor's Degree Business/Public Administration, Management, Organizational
  Performance/Design, or related fields

Experience

• A minimum of eight (8) years of progressively responsible experience leading administrative business operation processes for a large public organization, to include at least five (5) years directly supervising professionals

Certification/Licensure

• N/A

Preferred

• Master's Degree Business/Public Administration, Management, Organizational
  Performance/Design, or related fields

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary

The Program Manager, Business Operations is responsible for conceptualizing leadership's vision and
leading the administration of operational and management support for all program/project management
activities in the department to which it is assigned. The incumbent establishes and executes strategic
program plans and standard operating procedures, which includes developing dashboards using data
analysis and data visualization tools (i.e., Power BI data sets), serving as database administrator for
business applications utilized department-wide, human resources actions administration, departmentwide
communications, and financial management activities. The incumbent works closely with all key
internal/external stakeholders and participates in strategic and tactical planning discussions to identify
key concerns/questions and areas to be analyzed.
Job Duties

ESSENTIAL FUNCTIONS

• Directs a department's efforts in the areas of workforce planning, all stages of employee recruiting
  and talent management, policy development, PeopleSoft administration, and procedures, as may
  be implemented by the Authority, in partnership and coordination with Human Capital and Labor
  Relations.
• Serves as a liaison for labor union management, organizational design, performance
  management, training and professional development management, and supports the disciplinary
  and separation processes, in accordance with WMATA policies and procedures, as well as
  Federal regulations.
• Manages the department's operational/capital financial and procurement processes. This includes
  monthly, quarterly and annual review of adjustments and reports on specific, strategic and
  financial planning for operational expenditures, and acquisition planning for internal operations,
  contract administration close-outs, and evaluations.
• Manages the assigned department's Continuity of Operations Plan (COOP) preparedness
  process, in coordination with MTPD, Office of Emergency Management and IT.
• Collaborates with other departments in the execution of organization-wide initiatives, such as
  operational strategic planning, mandatory training, inventory assessment, HR policy
  enforcements, etc.
• Leads the development of Correction Action Plans (CAPs) tracking and reporting mechanisms, in
  response to the internal and external audits associated with Administrative, Human Capital and
  Operational Financial activities.
• Oversees all departmental internal communications, ensuring all messages are clear, consistent
  and engaging, prior to distribution and promotion of content. Manages the production of all
  departmental newsletters, surveys and forms.
• Maintains inventory of Personal Protective Equipment (PPE), IT hardware/software and Office
  Supplies, and supports the department with ad hoc purchases and requests, i.e., safety
  equipment, project office needs, etc.
• Prepares and presents oral/written reports/recommendations within areas of assigned
  responsibility.
• Directly manages a staff of WMATA professional including, recommending applicant selection,
  assigning duties, directing work, conducting performance evaluations, championing professional
  development activities, handling disciplinary actions, and resolving grievances, with support from
  appropriate WMATA departments to ensure compliance with all Human Capital policies and
  guidelines and to support Metro's position as an Employer of Choice.

OTHER FUNCTIONS

• Maintains and promotes awareness and accountability with safety policies and procedures while
  performing job functions. Promotes a positive safety culture and encourages reporting of safety
  concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety
  Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular
position. Nor is it intended to limit in any way the right of managers and supervisors to assign,
direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.