What are the responsibilities and job description for the Rooms Coordinator - Washington Hilton position at Washington Hilton?
The Washington Hilton is looking for a Rooms Coordinator team!
Find this historic hotel, which features 1,107 rooms, within blocks of Dupont Circle and Adams Morgan. The White House and National Mall are less than two miles away. We feature a seasonal outdoor pool deck complete with fire pits and a kids pool.
The ideal candidate for this position will have previous leadership experience in front office and housekeeping, experience using OnQ, and full availability including overnights, holidays, and weekends.
Shift Pattern: Housekeeping Coordinator (Friday and Saturday - 6AM-2:30PM) & 2 days in Front Office (full availability needed on these days including overnights, holidays, and weekends)
Pay Rate: $27.70 per hour
What are the benefits of working for Hilton?
Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
As a Rooms Coordinator, you would be responsible for overseeing operations in the housekeeping and front office departments.
Specifically, you would be responsible for performing the following tasks to the highest standards:
Housekeeping:
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
Hospitality - We're Passionate About Delivering Exceptional Guest Experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
Work Locations
Washington Hilton
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
Find this historic hotel, which features 1,107 rooms, within blocks of Dupont Circle and Adams Morgan. The White House and National Mall are less than two miles away. We feature a seasonal outdoor pool deck complete with fire pits and a kids pool.
The ideal candidate for this position will have previous leadership experience in front office and housekeeping, experience using OnQ, and full availability including overnights, holidays, and weekends.
Shift Pattern: Housekeeping Coordinator (Friday and Saturday - 6AM-2:30PM) & 2 days in Front Office (full availability needed on these days including overnights, holidays, and weekends)
Pay Rate: $27.70 per hour
What are the benefits of working for Hilton?
Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
As a Rooms Coordinator, you would be responsible for overseeing operations in the housekeeping and front office departments.
Specifically, you would be responsible for performing the following tasks to the highest standards:
Housekeeping:
- Provides support for the Housekeeping Room Attendants, Houseman, Supervisors and Management team by coordinating all of the daily work assignments and guest requests of the daily operation.
- Monitor daily room assignments and unassigned rooms, ensuring that all VIP, site rooms, room changes and pending rooms are completed in a timely manner and communicated to the Front Office/Housekeeping Management.
- Daily duties will consist of preparing and distribution of assignments, checklists and reports for Room Attendants, Supervisors, and Housemen, updating the white board with pertinent information for the day, preparing the next day’s daily, and recording attendance for the department.
- Ensure all necessary supplies are available at the coordinator desk and all daily/weekly and monthly paperwork is filed and stored correctly.
- Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups.
- Prepares all VIP key packets and makes special arrangements as needed.
- Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances
- Ensure that rates, comments, special/guest requests are set-up correctly. Ensure routing, prepare daily reports, and no-shows are processed according to the event manager.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
Hospitality - We're Passionate About Delivering Exceptional Guest Experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
Work Locations
Washington Hilton
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
Salary : $28