Patient Outreach Coordinator

About Washington Health Medical Group (WHMG)

Serving the communities of Fremont, Union City, and Newark, Washington Health Medical Group (WHMG) is a multi-specialty medical group that is a part of Washington Hospital Healthcare System in Fremont, California. In support of WHMG’s mission to serve the community with the highest quality health care, WHMG’s commitment to the patient first ethic and ensuring an excellent patient experience are strategic priorities. This is rooted in effective partnerships with patients that yield better outcomes and effective and efficient care in a manner that demonstrates compassion and respect for the patients in our care.

For more information, visit our website at https://www.mywtmf.com/

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Performs outreach to patients
• Schedules appointments
• Coordinates with clinics to ensure appropriate appointments
• Tracks details on excel spread sheet
• Drill down of care gaps

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 10 pounds.

Qualifications and Education Requirements

• High School Diploma and 1-2 years of experience
• Experience with Microsoft Office, Epic System, running reports and data mining
• Experience in Clinical Operations
• Must have strong organizational skills to effectively prioritize, coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner.
• Knowledge of and proficiency in English composition, spelling, grammar, punctuation and basic math principles
• Strong presentation, interpersonal and communication skills

Competencies

• Teamwork Orientation.
• Ethical Conduct.
• Communication Proficiency.
• Organizational Skills.