What are the responsibilities and job description for the Restaurant Supervisor position at Washington Duke Inn & Golf Club?
The Restaurant Supervisor is responsible for supervising restaurant staff, ensuring high-quality food and beverage service, maintaining customer satisfaction, and supporting the Restaurant Manager in achieving operational and financial goals.
Key Responsibilities
- Supervise the daily operations of the restaurant during assigned shifts.
- Ensure guests receive prompt, friendly, and professional service.
- Monitor food and beverage quality, presentation, and service standards.
- Train, coach, and motivate restaurant team members.
- Prepare staff schedules and manage shift assignments.
- Handle guest complaints and resolve issues promptly and professionally.
- Ensure compliance with health, safety, sanitation, and hygiene regulations.
- Monitor inventory levels and coordinate ordering of restaurant supplies.
- Assist with cash handling, billing, and daily sales reconciliation.
- Maintain cleanliness and organization of the restaurant and service areas.
- Coordinate with the kitchen and other hotel departments to ensure smooth operations.
- Support the Restaurant Manager in achieving sales targets and controlling labor and operating costs.
- Provides quality service to all restaurant guests. Provides efficient and friendly food and beverage service in the Fairview Restaurant, Bull Durham Bar, Room Service and Nineteen
NOTE: This hotel operates seven days a week, twenty four hours a day. I am aware that at times it will be necessary to move me from my accustomed shift if business demands. I also understand that business determines the amount of hours I work. Management retains the discretion to add or change the duties of this position at any time.
To successfully perform in this role, you must be able to:
Physical Demands: Lifting 30 pounds max. with frequent bending, lifting and/or carrying of objects weighing up to 10 pounds. Requires walking/standing to a significant degree.
Math Skills: Requires mathematical development sufficient to be able to: Apply fractions, percentages, ratio and proportion.
Language Skills: Must be fluent in the English language to communicate effectively (reading, written and orally) with other employees, guest or vendors as needed.
Relationships to Data and People
Data: Involves coordinating F&B operations by carefully analyzing data to determine the optimal timing, location, and sequence of tasks. This ensures efficient execution and allows for effective reporting and outcomes on all events.
People: Supervising: Determining or interpreting work procedures while maintaining harmonious relations and promoting efficiency. A variety of supervisory responsibilities are involved in this role.
To do this job you must have the following amount of total education and/or experience:
Must have 1 year of restaurant experience in a fine dining restaurant. Working knowledge of wines and alcoholic beverages preferred. Hotel experience preferred. Requires excellent communication skills, ability to motivate and train employees and excellent guest service skills and knowledge. High school diploma or equivalent required. Equivalent combination of experience and education will be considered.
Salary : $23