What are the responsibilities and job description for the Licensing Program Manager - WMS Band 3 position at Washington Department of Fish & Wildlife?
- Working Title --** Licensing Program Manager
- Classification -- **WMS Band 3
- Job Status -- **Full-Time/Permanent
- WDFW Program --** IT Services Program-Licensing
- Duty Station --** Olympia, Washington -- Thurston County
- Remote Employment** -- This position may include telework options up to 2 days per week, at the discretion of the hiring manager.
- Posting Timeframe - **This recruitment is scheduled to be posted until September 23, 2025. Application review is ongoing, submit your application materials as soon as possible, this recruitment may be closed at any time.
**We're seeking a Licensing Division Manager to lead our Licensing Division within the Information Technology Services Program.**
**This position is at the heart of how we connect with the public, overseeing license sales for recreational, commercial, scientific, and wildlife opportunities across the state.**
**The Licensing Division Manager plays a vital role in implementing agency policy, ensuring compliance with state laws, and supporting enforcement activities tied to license sales and use. **
**You'll oversee a team of 35--45 staff, manage complex business processes, and make sure customers, contractors, and internal staff understand and meet all requirements and timelines.**
**This position requires a forward-thinking leader who can anticipate challenges, guide operations, and keep our licensing systems strong and reliable. Your work will directly support the agency's mission in revenue collection, harvest management, species management, and public service.**
**What to Expect**
Among the varied range of responsibilities held within this role, the Licensing Program Manager will,
- Assist the Executive Management Team in the establishment of agency strategic direction, identification of and solutions to emerging policy issues, recommend business strategies and deployment of revenue enhancing initiatives.
- Lead work efforts with agency programs to create strategic initiatives that will optimize agency revenues.
- Create and maintain performance objectives and measures that demonstrate improvement to customer service and from a systems perspective achieve a stable customer service environment.
- Develop and maintain systems consistent with contemporary e-commerce practices to serve the over one million customers.
- Develop and keep current a revenue forecast model that lends consistency and credibility to WDFW within the agency and with external stakeholders including the public, OFM and the Legislature.
- Create systems and perform duties needed to record, collect through counter sales and ACH transfer from dealers and regions, reconcile, report and address State Auditor concerns for the recreational and commercial license and related product sales in accordance with GAAP, Treasury, and OFM requirements.
- The Licensing Division Manager is a strategic partner in the award and extend contracts, assess, and settle on liquidated damages, determine the services and performance expectations in order to optimize agency revenue and provide reliable services to agency customers.
- Manages agency call center staff and outsource backup call center for redundancy, disaster recovery, and overflow.
- Responsible for managing and implementing resolution to system defects and prioritizing modifications to the automated licensing system. Technical support is provided to 600 dealers, agency staff, and to the public.