family support assistant

Family Support Assistant

Washington County, located in West Bend, Wisconsin has an excellent opportunity for a full

time Family Support Assistant. Under the general supervision of the Family Services Supervisor, has the primary responsibility direct services to parents and children involved with the child-welfare system. The FSA will supervise family Interactions, provide parenting education and support to ensure child safety. The Family Support Assistant will report to the Family Services Supervisor and work collaboratively with a team of social workers/case managers.

Qualified candidates must possess:

• High School diploma or GED with one-year paid work experience in a related field such as family living, child development/childcare, human services.
• Associate's degree in related field preferred.
• A valid Wisconsin driver's license, available automobile and automobile insurance are required.

Starting wage: $19.89- $22.67 (based on experience).

Washington County offers excellent benefits which include health, dental and life

insurance, Short Term and Long-Term Disability; Medical and Dependent Flexible Spending

Accounts; Wisconsin Retirement System and Wisconsin Deferred Compensation (IRS 457).

Holidays and Paid Time Off (PTO); fitness center and tuition reimbursement.

Please visit our website at to complete our online application. If you

have any questions, please call Thank you for considering Washington

County.

Position Summary:

• Provide supervision for family interactions between parents and children. Interactions can be conducted in the family's home or in the community.
• Provide direct services to parents or caregivers such as coaching, education, mentoring, and home management.
• Conduct in-home safety checks to ensure child safety according to the established safety plan.
• Develop and establish goals that support the family's case plan.
• Provide transportation for children and parents to and from visitations as needed.
• Ability to work a flexible schedule between the hours of 8:00am and 8:00 pm Monday-Friday, with occasional weekend availability.
• Educate parents about child developmental stages and how to effectively parent through teaching and role modeling. Provides redirection, coaching, and modeling of parenting strategies, when necessary.
• Assists individuals/families in developing a community support system by sharing available resources and how to use these resources; i.e., day care, housing, financial and job training, health care, supportive home care, etc.
• Supports the Social Worker in achieving the case plan goals established for each individual family.
• Participates in collaborative meetings with department staff, families, and/or community.
• Establishes and maintains effective public and working relationships with collateral resources and agency staff.
• Maintains accurate and professional documentation regarding client and collateral contacts. This includes but is not limited to client meetings, progress notes, support plans, monthly scheduling and other recorded documentation as required.
• Performs other duties as assigned, including responding to an emergency event.

Essential Knowledge and Abilities:

• Ability to provide supervision to child(ren) between the ages of newborn and 17 years old.
• Have a basic understanding of human growth and development through all stages of life.
• Ability to apply trauma informed care practices when engaging with clients and families.
• Ability to demonstrate critical thinking skills, detail oriented, highly effective verbal, and written communication skills.
• Ability to lift and carry young children and car seats. Must be able to fulfill physical demands of job, sensory demands (seeing and hearing), and cognitive demands (concentration, conceptualization, memorization).
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and databases, e.g., Microsoft Office, Excel, Outlook, etc.

Basic understanding of human growth and behavior through all life stages. Ability to plan and organize work to achieve effective objectives. Ability to work independently and maintain client confidentiality. Ability to establish and maintain effective working relationships with clients, families, community agencies, collaterals, co-workers, and the general public. Ability to communicate effectively both orally and in writing. Able

Training and Experience:

High School diploma or GED with one-year paid work experience in a related field such as family living, child development/childcare, human services. Associates Degree in related field preferred. Must possess a valid Wisconsin driver's license and provide transportation as necessary.

Washington County is recognized for our commitment to providing quality services to the

citizens of our community. Our team members embrace the challenge of meeting goals and

expectations. Every day we work to creatively problem solve, innovate and collaborate as a

team to meet customer needs and deliver solutions.

Our Mission:

We create an environment for residents and businesses to enjoy our authentic quality of life

through a well governed and administered county dedicated to safe and secure communities;

economic growth and vitality; effective mobility and reliable infrastructure; and access to basic

needs.

Our Vision:

Washington County strives to cultivate its rich heritage, vibrant economy and attractive

communities through the distinct values that define us.

Our Values:

Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.

Washington County is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Position : 200793

Posting Start : 10/10/2025

Posting End : 12/31/9999

HOURLY RATE RANGE: $19.89-$26.44

Salary : $20 - $26