What are the responsibilities and job description for the Office Support II position at Washington County, MN?
JOB SPECIFICS
The Public Health & Environment Department is seeking a customer-focused office support team member to serve as the first point of contact at our front reception desk in Stillwater, MN. This in-person position is not eligible for remote work.
Responsibilities include assisting the public by phone and in person, providing accurate information about departmental programs and services, processing mail, entering data into databases, and handling cash and credit card transactions. The ideal candidate is punctual, organized, team-oriented with strong communication skills, able to manage multiple tasks efficiently, and respond professionally to the public while handling routine questions.
This position offers the opportunity to contribute to a high-performing team dedicated to delivering excellent service to the community.
Washington County Public Health & Environment values your experiences, perspectives, and unique identity. We are committed to building and sustaining an equitable and inclusive work environment and believe diversity benefits and enriches our programs, our staff, and the communities we serve.
DESIRABLE EXPERIENCE:
- Paid work experience providing customer service in a professional office environment, including serving as a front desk or reception support
- Paid work experience using Microsoft 365 applications, including Word, Excel, Outlook, Teams, and SharePoint
- Paid work experience handling cash, credit card, or other financial transactions
- Paid work experience scheduling meetings and/or appointments, maintaining calendars, and coordinating office activities
- Paid work experience managing confidential or sensitive information with discretion
SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.
HOURS / DAYS: 8:00 am - 4:30 pm Monday - Friday. Work is performed on-site, primarily at the Government Center in Stillwater. Telework or remote options are not available with this position. Work schedules (hours and days) and location are subject to change based on department needs.
E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
E- Verify Participation Poster
Right to work Poster
JOB SUMMARY
This position performs somewhat complex work under general supervision applying knowledge of departmental procedures, records, and regulations and serves as the primary contact in the area of assignment.
This job classification can be found in several departments and/or divisions throughout the County. Because the position varies slightly from department to department, essential functions will be provided for specific positions when vacancies are being filled.
EMPLOYMENT CRITERIA
MINIMUM QUALIFICATIONS: This position requires a High School diploma and two years of experience in the area of assignment, or equivalent. Completion of a related business or office certificate program may be substituted for one year of required experience.
CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE
Core Competencies outline essential business and professional traits necessary to perform this job.
- Promotes a diverse, culturally competent, and respectful workplace
- Demonstrates skill in performing bookkeeping entries and other record keeping or tabulations with accuracy
- Demonstrates skills in keyboarding
- Demonstrates ability to follow moderately complex oral and written instructions and to learn the procedures involved in maintaining legal, accounting, or statistical records
- Demonstrates ability to perform complex administrative or research tasks as assigned in an effective manner; maintain and revise records and to control their use and presentation
- Demonstrates ability to compose correspondence requiring the application of knowledge of methods, procedures, policies and other information
- Demonstrates ability to operate general office equipment and perform complex computations accurately and rapidly
- Demonstrates ability to accurately sort and file a variety of materials in accordance with designated systems
DUTIES & RESPONSIBILITIES
- Processes and delivers incoming and outgoing mail;
- Performs phone and reception desk customer service;
- Maintains office equipment and orders supplies;
- Drafts various department documents under general supervision; reviews documents for grammatical errors;
- Collects fees and processes payments and may balance cash accounts;
- Formats and submits reports under supervision;
- Records and maintains various departmental documents;
- Reviews and updates working procedures;
- Enters and maintains data into computer with accuracy; conduct file searches and retrieve documents;
- Initiate purchase orders and pays invoices; Collect and record a variety of receipts and disbursements for various funds;
- Compile, calculate and prepare reports and billings;
- Schedule meetings and assist with coordination of department events;
- May mentor and train other OS II clerical staff;
- Communicates technical issues to IT using standard procedures.
Provide customer service:
- Answers questions from the public in person or over the phone; refer callers or visitors to appropriate department if applicable.
Performs other related duties as assigned.
WORK ENVIRONMENT
Work performed is sedentary in nature, and typically performed within the Government Center or a Satellite office. Lifting requirement of 15-20 pounds on an occasional basis. Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, telephone, camera, and copier/scanner/fax machine.
Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged and with project or activity deadlines and details. Driving or riding to work at a service center, attend meetings, participate in or lead training sessions, etc. may be required. May involve exposure to environmental conditions.
Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.
This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.
Salary : $21 - $28