Community Services Division Manager - Economic Support Division

Washington County is currently hiring for a Division Manager within the Community Services Department. This position provides visionary, strategic, and operational leadership for the Economic Support Division. The Division Manager leads a large and complex division that administers critical public assistance programs, including the Supplemental Nutrition Assistance Program (SNAP), Medical Assistance/Medicaid, cash assistance, and other economic support services that promote stability, well-being, and opportunity for residents.

As the division’s senior leader, this position establishes the strategic direction, operational priorities, and performance expectations for all Economic Supports programs and services. The Division Manager ensures the effective delivery of high-quality, equitable, accessible, and compliant services while advancing continuous improvement, innovation, and organizational readiness in an evolving policy and regulatory environment. Central to this role is a commitment to advancing diversity, equity, and inclusion by identifying and addressing barriers to access, promoting equitable outcomes, and ensuring services are responsive to the diverse needs and experiences of the communities served.

This role is critical to positioning the County to successfully navigate significant state and federal reforms, systems modernization efforts, and changing legislative requirements affecting public assistance programs. The Division Manager leads division-wide strategy related to policy implementation, operational transformation, program integrity, financial stewardship, and service excellence. This includes ensuring compliance with complex state and federal mandates, mitigating financial and operational risk, and leveraging data to improve outcomes for residents and the organization.

The Division Manager directly leads and develops supervisory and management staff, fostering a culture of accountability, collaboration, innovation, continuous learning, and belonging. Through strong leadership and deep program expertise, this position builds an inclusive workplace where diverse perspectives are valued and employees are empowered to contribute fully. In doing so, the Division Manager ensures the division is well-positioned to meet current needs while preparing for future opportunities and challenges.

DESIRABLE EXPERIENCE:

• Extensive leadership experience in economic assistance, human services, or public sector administration, including strategic planning, operational oversight, and organizational performance
• Deep knowledge of economic support programs, including SNAP, Medical Assistance/Medicaid, cash assistance, and related public benefit programs
• Demonstrated success leading large, complex teams and implementing organizational, programmatic, or systems change initiatives
• Significant experience interpreting and implementing complex federal and state laws, regulations, policies, and system changes
• Strong expertise in program integrity, compliance, quality assurance, and risk management, including reducing error rates and safeguarding funding
• Experience using data, performance metrics, and outcome analysis to inform strategy, improve operations, and enhance service delivery
• Proven ability to manage state and federal funding, budgets, and associated accountability requirements
• Demonstrated success building collaborative partnerships with government agencies, community organizations, and other key stakeholders
• Strong understanding of legislative and policy processes, including assessing impacts and advising leadership on emerging issues
• Demonstrated commitment to diversity, equity, and inclusion through advancing equitable access, addressing disparities, and fostering an inclusive workplace culture
• Proven ability to lead, coach, and develop leaders while promoting accountability, innovation, collaboration, and continuous learning
• Exceptional communication, relationship-building, and stakeholder engagement skills

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS:

• A Master's Degree in Social Work, Public Administration, Business Administration or a related field with seven (7) years of full-time experience in a public human services agency and/or a private human services agency that contracts services with a public agency in areas related to the division programs, three years of which must have been in a supervisory capacity; OR

• A Bachelor's degree in Social Work, Public Administration, Business Administration or a related field with eight (8) years of full-time experience in a public human services agency and/or a private human services agency that contracts services with a public agency in areas related to the division programs, three years of which must have been in a supervisory capacity; OR

• An equivalent combination of education and job-related work experience; no substitution for three years of supervisory experience as defined above.