Program Manager I

The Program Manager plays a central part in shaping a safe, supportive, and person-centered residential program for individuals with developmental disabilities. By leading a team of residential support staff, including an Assistant Program Manager, you will create a therapeutic home environment where residents can thrive while ensuring high-quality service delivery and regulatory compliance. This position drives program development, strengthens team performance through coaching and supervision, and ensures day-to-day operations, from staffing and household management to documentation and treatment planning, run smoothly and effectively. As the primary connection between residents, families, and interdisciplinary partners, you will foster clear communication, collaboration, and shared problem-solving, directly contributing to positive outcomes, stability, and quality of life for the people we serve.

Benefits:

• Paid Time Off (PTO): 12 vacation days and 12 sick days per year, with additional accruals for longstanding employees.
• Health Insurance: Employer-sponsored medical, dental, and vision coverage.
• Life and Disability Insurance: Employer-sponsored coverage.
• Retirement: 403(b) plan with generous employer match.
• Educational Support: Tuition reimbursement and student loan repayment assistance.
• Flexible Schedule: 30–40 hours per week with scheduling flexibility.

• Manage all aspects of household operations including maintenance, budgeting, and transportation.
• Ensure safe, person-centered supports for individuals with developmental disabilities in a residential setting.
• Directly supervise an Assistant Program Manager, providing supervision, support, and coaching.
• Ensure appropriate staffing schedules.
• Monitor daily operations, documentation, and accuracy of treatment plan progress and outcome measurement.
• Serve as the primary point of contact between program, families, and interdisciplinary treatment teams in order to ensure clear communication and collaborative problem-solving.

• High school completion or equivalent required; BA preferred
• Minimum 2-3 years experience in related work
• Excellent written and verbal communication skills
• Excellent organization and time management skills 
• Demonstrated ability to elicit trust and listen effectively
• Experience and demonstrated skill leading teams

• This position requires variable scheduling including evenings, weekends, and sharing an on-call rotation
• CPR, First Aid, crisis prevention/deescalation, medicine administration, and other trainings required at the agency's discretion
• Work may occur in a variety of settings and can include transporting individuals who may present challenging behaviors
• Regularly required to operate a motor vehicle for local and regional travel

This full time, exempt position starts at $26.60/hour (annualized to $55,328 working 40-hour weeks) and includes comprehensive benefits including paid time off, employer-sponsored health, dental, life, and disability insurances; a 403(b) retirement plan with generous employer match; and educational benefits such as tuition reimbursement and student loan repayment. 

To apply: 

We encourage applicants to apply via the WCMHS website Careers page. WCMHS strives to make our application process accessible to all. If you need language assistance or an accommodation in the application process, please contact us at [email protected] or 802-229-1399. 

About the agency: 

For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington and Williamstown. WCMHS provides education, support, and treatment of individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.” 

Washington County Mental Health Services is an equal opportunity employer. Grounded in our understanding that diversity makes us stronger, we are committed to inclusion in our workplace and services. We encourage applications from all qualified individuals and consider applications for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, health care coverage status, military status, age, disability, genetic information, citizenship status, or any other characteristic protected by federal, state, or local laws.