What are the responsibilities and job description for the Technical Support Specialist position at Washington Commanders?
REPORTS TO: Technical Services Manager
PRIMARY LOCATION: Ashburn, VA
The Washington Commanders is seeking a dedicated & energetic technology professional to join our Technology Department as a Technical Support Specialist. This position will split their time between [ALL three] facilities; Ashburn, VA / Landover, MD / Riverdale, MD.
This position responds to user related questions/issues and interfaces with other departments. Provide end-user support, training and to perform workstation deployment, updates, maintenance, and user administration.
Primary Responsibiliites
PRIMARY LOCATION: Ashburn, VA
The Washington Commanders is seeking a dedicated & energetic technology professional to join our Technology Department as a Technical Support Specialist. This position will split their time between [ALL three] facilities; Ashburn, VA / Landover, MD / Riverdale, MD.
This position responds to user related questions/issues and interfaces with other departments. Provide end-user support, training and to perform workstation deployment, updates, maintenance, and user administration.
Primary Responsibiliites
- Offer support for hardware, software, and network-related issues to Washington Commanders staff
- Maintains technical proficiency on all Commanders end-user computing platforms: personal computers and laptops, Windows 10/11, Mac OS, Microsoft Office, web-based applications, scouting system, accounting applications, CRM, Adobe Creative Cloud, and other internal applications
- Configure, deploy, & support laptop, desktop and mobile devices and related office software systems
- Utilize our ticketing system to track, prioritize, and resolve technical support requests efficiently
- Maintain detailed records of support requests and resolutions in the ticketing system.
- Contribute to documentation of our processes, and continuously growing the knowledge base,
- Microsoft Office 365 account administration
- Identify and resolve technical issues through effective problem-solving techniques.
- Work closely with other IT professionals to escalate and resolve complex issues.
- Conduct training sessions to help users understand and utilize technology effectively.
- Assist in the maintenance and updating of IT systems and infrastructure.
- Configure, deploy, and manage mobile devices using MDM technologies such as Microsoft Intune, AirWatch, or MobileIron.
- Minimum two years of experience in a technology support position
- Ability to effectively diagnose and repair computer hardware and software problems
- Understanding of computer networking concepts
- Experience Managing and supporting Mobile Device Management Technologies Proficient in overseeing diverse technology projects and handling various technical responsibilities
- Excellent organizational and communication skills
- Individuals must be highly dependable, analytical, and detail oriented.
- Assist in game day preparations, as well as game day support for various systems
- Maintain desktop and device compliance policies by enforcing company security settings, software settings and user restrictions
- Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds
- Availability to work during standard support hours (M-F, 7:00 AM to 10:00 PM) along with occasional after-hours and weekend support
- Experience with supporting Windows Servers, including but not limited to Active Directory, Fileshares, DHCP.
- Understanding of basic cyber security principles and practices
- Other related duties as assigned
- Certifications in relevant IT fields (e.g., CompTIA A , Network ).
- Experience with remote support tools and techniques.
- Experience with Microsoft 365 administration in a hybrid setting
- familiarity with ITIL practices.