Public Services Library Aide

The Washington-Centerville Public Library, a busy mid-sized suburban library serving a population of approximately 56,000 citizens in the communities of Centerville and Washington Township, is seeking four part-time Library Aides in our Public Services department to help us fulfill our Mission and Values and demonstrate our Customer Service Philosophy

Essential Duties & Responsibilities:

• Provide outstanding, pleasant, professional customer service both in person and over the phone.

• Circulation desk duties, including check-in, check out of materials, placing holds and registration of patrons.

• Answer patron questions and provide assistance and instruction to patrons on use of the library, library catalog, and other library services.

• Process Search Ohio/Ohio Link requests as needed including paging lists; unpack, check in, and label materials; prepare materials for outgoing requests and returns.

• Be a strong team player, assisting teammates and performing all sorting, shelving, and other non-patron duties while at the desk.

• Provide basic reader’s advisory to patrons.

• Read and review library communications, email, intranet and manuals.

• Other tasks as assigned.

Compensation

• Starting pay is $13.07 per hour

Schedule of Hours:

Centerville Library (CV) and Woodbourne Library (WB)

• Tuesday 2pm - 6pm CV

• Thursday 9am - 1pm WB

• Alternating "Friday 2" 2pm - 6pm WB

with "Saturday 1" 9am - 1pm WB

The position is 12 hours per week, and Sundays are required per scheduling guidelines in addition to above.

Required Skills & Knowledge:

• Strong customer service orientation with one year of work experience serving the public.

• Excellent verbal communication skills.

• Proven conflict management skills providing win-win resolutions.

• Proficient in computer skills.

• Demonstrated ability to contribute in a team environment, good sense of humor.

• Self-motivated, organized, attention to detail, and productive with excellent time management skills.

• Ability and willingness to meet scheduling requirements.

To be considered for this position, please submit cover letter, resume and WCPL application through Indeed, or to:

Washington-Centerville Public Library Human Resources Office at HumanResources@wclibrary.info

The WCPL Application can be found at www.wclibrary.info under Employment – please state your availability to work and if you have a preference for any position.