Lenfest Operations Assistant - Part Time

The Lenfest Operations Assistant supports ticketing and guest services operations for the Lenfest Center for the Arts, a dynamic performing arts venue that hosts theater, music, dance, lectures, and special events throughout the year. This position serves as a key point of contact for guest, providing exceptional customer service while facilitating ticket sales, event information, and audience support. The successful candidate will be dependable, customer-focused, and comfortable working in a fast-paced environment.

Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.

Essential Functions:

• Provide exceptional customer service to patrons in person, by phone, and via email.
• Process ticket sales, exchanges, cancellations, refunds, and related financial transactions using the VBO ticketing system.
• Accurately reconcile cash drawers and daily receipts.
• Prepare and administer rental agreements and contracts for internal and external clients, including related billing, journal entries, payment transfers, and external contracting processes.
• Create and manage event reservations and rental bookings within the 25Live scheduling system.
• Assist patrons with inquiries and Lost & Found services.
• Support daily box office and event operations in partnership with the Assistant Director, ensuring continuity of service and workflow.
• Perform general administrative duties, including correspondence, recordkeeping, and office organization.
• Assist with special projects and perform other duties as assigned.

Work Schedule: This position is limited to 29 or fewer hours per week and less than 999 hours each anniversary year. Nights and weekends are required.

Pay Rate: The hourly pay for this position is $20.00.

Minimum Qualifications:

• High school diploma or equivalent is required with a minimum of one to three years work experience in an administrative support capacity.
• Must have strong attention to detail and be able to multitask.
• Strong interpersonal and communication skills with the ability to provide customer service courteously and work effectively with all constituencies.
• Must be proficient in Microsoft Word and Excel. Experience in the use of a centralized ticketing system, and basic accounting knowledge is preferred.

Application Instructions

Review of applications will begin immediately and continue until the position is filled. Required materials include:

• Cover letter
• Resume
• Names and contact information for three professional references

Application instructions for internal and external candidates can be found at https://www.wlu.edu/employment-opportunities/jobs-at-w-l.

Non-Exempt, Part Time, Non-Benefit Eligible

Washington and Lee is an Equal Opportunity Employer seeking candidates committed to high standards of scholarship, performance, professionalism, and to a welcoming campus community. Job description requirements are representative, but not all‐inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.