Service Manager

Company Overview
Washington Alarm has over 80 years of experience specializing in the installation and monitoring of fire and security systems across diverse industries. Our comprehensive solutions serve sectors including healthcare, manufacturing, retail, education, hospitality, financial institutions, government, and commercial properties, ensuring safety and security tailored to each client’s needs.

Overview
We are seeking a dynamic and motivated Service Manager to provide oversight of the overall management, operations, and financial performance for the Service department. Our service manager performs consistently as a subject matter expert, to achieve communicated objectives including profitability, growth, customer satisfaction and retention, and overall performance metrics for assigned area(s).

Responsibilities

• Recruit, train, and supervise service technicians and support staff
• Responsible for the financial performance of assigned department, as indicated on Profit & Loss (P&L) statement(s) as well as departmental gross revenue, gross margin, and overhead.
• Communicate and strategize with management about financial progress, growth strategies, human capital requirements and regular or irregular needs of the office. Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state, federal guidelines.
• Achieve departmental objectives through enhancement and improvements of operations and processes.
• Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet department.
• Manage work performed within assigned area including spot checks, ride-a-longs, ongoing training.
• Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction.
• Performance of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling.
• Attend and monitor project meetings and other coordination meetings, as needed.
• Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.
• Enforce company safety policies, conduct routine audits, and ensure field operations meet regulatory requirements.
• Other duties as assigned .

Required Qualifications

• 06 Electrical License
• 5 years experience in Alarm/Fire industry
• 3 years experience managing/leading a team
• Computer proficiency (Microsoft office)
• Valid Drivers license & clear driving record

Preferred Qualifications

• FA1 License
• NICET II
• Sedona Experience

Physical Requirements

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders. Employee will frequently be required to drive and walk for periods.

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• Fire and Alarm Service: 5 years (Required)

License/Certification:

• NICET II (Preferred)
• 06 Low Voltage License (Required)

Work Location: In person

Salary : $85,000 - $110,000