Enrollment Specialist - SGPS

 

Job Title:       Enrollment Specialist 
Department:  School of Graduate and Professional Studies
Reports To:    Dean of SGPS
FLSA Status:  Exempt
Salary:             $60,000.00

OVERVIEW OF THE UNIVERSITY
Washington Adventist University (WAU) is a Christ-centered institution of higher education that supports a culture of excellence where all feel valued.  Nestled in a desirable residential community in Takoma Park, Maryland, WAU offers its faculty and staff an environment where professional expertise is valued and lasting connections between co-workers are formed as we work together to ensure the success of our students.  Regardless of title, every employee supports WAU’s vision of producing graduates who bring moral leadership and competence to their communities.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Share knowledge of Washington Adventist University (WAU) and its School of Graduate and Professional Studies (SGPS) programs and offerings in various environments with the goal of recruiting new students.
• Serve as the primary recruiter for SGPS.
• Represent Washington Adventist University at educational fairs, job fairs, business and industry events, and other events.
• Collaboratively develop effective presentations and activities to convey what Washington Adventist University’s School of Graduate and Professional Studies can offer, including career paths and the benefits of attending.
• Conduct classroom presentations for prospective SGPS students currently enrolled at WAU.
• Review the WAU Bulletin annually to become familiar with changes affecting prospective and current student enrollments.
• Maintain knowledge of financial aid opportunities for prospective and current students.
• Maintain a general knowledge of other college and university policies and procedures including academic support and student activities.
• Engage in training and continuously monitor enrollment processes at WAU.
• Recruit and advise assigned prospective students utilizing the CRM software through personal appointments, telephone conversations, and/or written correspondence (including but not limited to e-mail).
• Assist students with scheduling initial courses.
• Maintain a positive attitude that contributes to a professional, team-centered environment.
• Use technology effectively for word processing, record-keeping, instructional applications, electronic communication, information, and data management.
• Ability to work outside of assigned hours, including evenings and/or weekends, on an “as scheduled/needed” basis for Recruitment events.
• Perform other duties as assigned.

QUALIFICATIONS

• A minimum of a Bachelor’s degree from an accredited institution; a minimum of 3 years work experience in sales, marketing, recruiting, or related activities is preferred.
• Possession of a valid driver's license and ability to be insurable is required.
• Documented experience in the use of current educational technologies in the classroom including word processing, spreadsheet, database, and presentation software (e.g., Microsoft Word, PowerPoint, Excel, etc.) is required.

Preference will be given to candidates who can demonstrate the following through their experiences and accomplishments:

• Effective human relations skills, professionalism, enthusiasm, and commitment.
• Excellent oral and written communication skills.
• Experience in the use of a CRM (Customer Relationship Management) System or related sales software.
• Knowledge of current education and employment trends.
• Knowledge of the mission and vision of Washington Adventist University.
• Knowledge of SGPS programs.
• Knowledge of and appropriate application of FERPA guidelines.
• Ability to utilize and search the internet for information.
• Ability to multi-task and prioritize issues.
• Ability to maintain confidential information.
• Ability to work and communicate with a variety of people from diverse backgrounds.
• Ability to effectively utilize email systems to communicate information.
• Ability to work with minimal supervision/ work independently.
• Ability to operate professionally at all times.
• Ability to greet individuals of any background with friendliness, tact, and courtesy.
• Ability to operate in high-pressure situations and calmly respond to issues.
• Conscientious approach to work assignments.
• Focus on detail.
• Focus on being friendly and patient in responding to student needs.
• Willingness to maintain flexibility in order to meet customer needs.
• Positive attitude and disposition.
• Willingness to enthusiastically learn multiple aspects of the operation.

BENEFITS:
The full fringe benefit plan includes but is not limited to:

• Health care, including vision, dental, and prescription drugs
• Flexible Spending Plans
• Competitive 403B plan
• Individualized retirement planning sessions
• Tuition assistance for employees and dependents
• Life insurance including supplemental and accidental death and dismemberment policies
• Long Term Disability
• Legal Assistance Program
• Paid time off
• Wellness programs
• Professional Development

LEGAL AND COMPLIANCE NOTICES

Washington Adventist University is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, marital status, veteran status, genetic information, or disability in employment or in the provision of services. WAU complies with all applicable federal and state laws, including the Maryland Fair Employment Practices Act.

If you require a reasonable accommodation for any part of the application or hiring process due to a disability, please contact the Office of Human Resources.

Washington Adventist University provides reasonable accommodations in accordance with the Americans
with Disabilities Act and Maryland law. As a religiously affiliated institution, Washington Adventist University exercises its constitutional and statutory rights to give preference in employment to members of the Seventh-day Adventist Church and reserves the right to claim exemption from certain provisions of Title IX and Title VII where they conflict with the university’s religious beliefs and values.