What are the responsibilities and job description for the Branch General Manager position at WASH?
WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!
Are you ready to elevate your career? If so, we are looking for a Branch General Manager for our Miami, FL location. In this role, you will manage the profitability of your assigned territory from revenue to profitability across your client and customer base. You will directly manage all operations personnel and will work in close collaboration with the sales team in your territory to deliver excellent service and help close new client business. You will have full branch P&L responsibility and will direct the staff in the areas of service, warehouse/delivery, branch operations and client profitability. As the senior leader in your branch, you will serve as the single point of customer contact and accountability for issue resolution. If you are looking for an opportunity to grow your career and be part of a winning team, we’d like to meet you!
What You’ll Do
Are you ready to elevate your career? If so, we are looking for a Branch General Manager for our Miami, FL location. In this role, you will manage the profitability of your assigned territory from revenue to profitability across your client and customer base. You will directly manage all operations personnel and will work in close collaboration with the sales team in your territory to deliver excellent service and help close new client business. You will have full branch P&L responsibility and will direct the staff in the areas of service, warehouse/delivery, branch operations and client profitability. As the senior leader in your branch, you will serve as the single point of customer contact and accountability for issue resolution. If you are looking for an opportunity to grow your career and be part of a winning team, we’d like to meet you!
What You’ll Do
- Coordinate daily activities of warehouse and field operations employees (service, installation, & collection) either directly, through departmental supervisors, or regional partners
- Spend 20% - 40% of time in the field observing, coaching, and developing employees and/or attending client meetings with sales partners
- Drive execution and consistent process discipline with field operations personnel regarding all operations activities, and adherence to established standards
- Responsible for developing customer relationships, resolving concerns, and working with sales partners to assist with winning new business
- Develop and retain a talented and customer-focused team through goal setting and training employees on processes and procedures
- Full P&L responsibility, including developing and implementing plan for efficient use of branch resources
- Coordinate vehicle maintenance and replacement, as well as enforcement of company safe driving policy
- Reinforce culture of safety and ensure all employees are working in a manner that is compliant with our safety standards
- Carry out management responsibilities in accordance with WASH’s policies and applicable laws
- Bachelor’s degree from a four-year college or university is preferred; or 6‐10 years related experience; or equivalent combination of education and experience. Management courses and seminars a plus
- Experience managing a multi-million-dollar operation in a service-based business preferred
- Some management experience leading a remote workforce preferred
- Experience working with P&Ls and financial reports
- Proficient with Microsoft Office. Must also possess a keen technological aptitude to quickly gain familiarity with custom software applications specific to WASH
- Exemplary verbal and written communication and presentation skills, including the ability to effectively present and communicate information in group meetings, and respond to questions from groups of managers, clients, and customers
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to set high standards, hold themselves and others accountable with a track record of building a winning culture
- Ability to accept and give constructive feedback and feel comfortable having difficult conversations when needed
- Valid driver’s license required