Assistant Manager

Job description

Location: Norfolk, Nebraska

Assistant Manager

In this role you will:

• Confidently lead customer service and wash related needs when the manager is absent from the site, ensuring all team members and the site are working smoothly.
• Lead, guide, and motivate team members
• Collaborate with the Manager, conducting required training on processes and operational procedures for all team members.
• Provide exceptional customer service experience to guests every time.
• Oversee compliance of all safety regulations and policies. Properly address and resolve customer inquiries and issues. Assist with the management of all aspects of the operation including car wash equipment, chemical inventory, and physical appearance of the office, tunnel, vacuum area, pay stations, and parking lot.
• Maintain a clean and professional appearance as per WashTech standards, and enforce these standards on team members.
• Supervise completion of opening and closing procedures and assigned maintenance procedures.
• Run the business like you own it. Consitently look for ways to improve the carwash and all aspects of the business.

We are looking for someone who...

• Can pass a criminal background check
• 45-50 hours a week
• Weekends and Holiday Availability
• Thrives and enjoys a fast-paced, and quickly changing environment.
• Ability to foster teamwork and maintain a fun workplace.
• Works well under pressure.
• Ability to maintain and build a team culture by WashTech standards.
• Successful Retail/Sales Background preferred. Has knowledge of how to execute a customer driven business.
• Proactive with concerns vs. Reactive
• Coachable and open to feedback
• Ability and belief in holding team members and self accountable
• Strong decision-making skills with results-driven approach
• Has a track record of successful outcomes
• Willingness to take accountability for personal and team performance
• Has a service and goal-oriented outlook and personality
• Displays a high level of initiative, attention to detail, and takes pride in their work.
• Having a sense of urgency while maintaining a friendly & courteous attitude.
• Displays a passion for building relationships with customers and the community.

**In-depth training will be provided to effectively fulfill all responsibilities for this position**

Knowledge, Skills, and Abilities

• Demonstrates attention to detail
• Ability to analyze written and verbal instructions
• Ability to write, present, and respond to customers and staff members in a professional manner
• Ability to manage, train, and support other car wash personnel

Requirements

• Valid driver’s license
• Minimum of 1 year management experience, preferred
• Car wash experience, preferred
• High school diploma or general education degree (GED)
• Associates in Business Administration or equivalent career experience preferred.
• Punctual, Responsible, and Accountable

Working Conditions and Physical Requirements

• Lift objects weighing 25-50 pounds
• Ability and willingness to work in all weather conditions.
• Stand, walk, or sit for long periods of time without resting (up to 8 hours)
• Work in areas that require kneeling, or crouching.

Benefits

• Generous base salary/yr (based on a 45-50 hour work week)
• Individual health insurance
• Eye and Dental coverage
• Life insurance - long term disability
• Earned PTO based on tenure
• Free Unlimited car washes http://washtechcarwash.com

Equal Opportunity Employer

WashTech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Job Type: Full-time

Pay: Depending on Experience

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Norfolk, NE 68701: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Edit job

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Norfolk, NE 68701 (Required)

Ability to Relocate:

• Norfolk, NE 68701: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000