Commission Support Manager

WASC Senior College and University Commission (WSCUC) exists to promote success for all students through effective institutions, fulfilling its dual purposes of accountability and improvement. WSCUC is committed to learning and professional development for representatives of member institutions, peer reviewers, Commission, staff, and the broader higher education community.

The Commission Support Manager manages activities related to Commission functions, including the election process, monthly and annual meetings, standing committees and work groups, special projects, and is a liaison for the Commission decision-making process for public disclosure on member institutions. 

• Coordinate all projects related to the Commission and manage logistics related to Commission meetings, including scheduling, maintaining the agenda, compiling data, and taking and distributing minutes
• Answer incoming phone calls to the general line, take messages, and/or direct to the appropriate party
• Answer any incoming emails and direct to the appropriate party
• Assist the Director of Educational Events in the logistics planning of Commission meetings
• Assure public notice of Commission decision-making in coordination with Director of Communications
• Update the Database of Accredited Postsecondary Institutions and Programs (DAPIP) for every Commission action
• Manage materials and logistics for New Commissioner Orientation
• Proofread, prepare, log, file, and transmit correspondence from the President and the Commission
• Document and retain records of Commission committee assignments and rotations
• Manage Commissioner Election Cycle and support the Nominating Committee Manage scheduling, agenda finalization, and material distribution for monthly EC committee meetings
• Assist in development of agenda and activities for the annual Commission Retreat
• Research as needed
• Assist President, Executive Vice President, and Vice Presidents as directed
• Maintain and organize files of all Commission documents and correspondence
• Make travel arrangements and schedule appointments for President as needed
• Other duties as assigned 

Measurements of Success 

• All meeting logistics, documents, and reports are accurate, complete, and delivered on time
• Documents are properly filed and easily retrievable
• All travel arrangements, scheduling and communications for the President are up to date and accurate
• Positive and professional interactions with visitors, Commissioners, and external stakeholders
• Commissioners report satisfaction with meeting logistics and preparations
• Written materials and correspondence are clear, professional, and error-free 

Qualifications

• High level of demonstrated organizational skills
• Excellent customer service skills, both over the phone and in person
• Strong written and oral communication skills
• Strong technology skills, including Salesforce, Box, Zoom, Adobe, Slack, web-based and cloud applications and Microsoft Office Suite (Outlook, Word, Excel, etc.)
• High degree of accuracy and careful attention to detail
• Ability to multitask and prioritize assignments quickly in a fast-paced and deadline-driven environment
• Ability to handle pressure, be flexible, and take responsibility
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions
• Proven planning skills, including familiarity with practices for timelines, tracking multiple levels of data and related activities
• Ability to meet deadlines, manage competing priorities, and maintain quality of work
• Effective at working with a team and with a sophisticated clientele

Education and Experience

• Bachelor’s Degree or higher
• Five years of experience in a position of responsibility, preferably in higher education

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to:

• Regularly talk or listen up to 7 hours a day
• Regularly sit in front of a computer, type, and use the mouse up to 7 hours a day
• Regularly sit and stand from chair up to 20 times a day
• Regularly stand, walk, reach with arms, and use hands and fingers
• Occasionally climb stairs and/or take elevator
• Occasionally drive in all types of weather, usually during daylight, but occasionally in the dark
• Occasionally lift and/or move up to twenty-five (25) pounds

Work Environment

The work environment described here is representative of those an employee encounters while performing the essential functions of this job. The work environment includes:

• Low to moderate noise level
• Shared workspace and interaction with other staff and the public
• Fast-paced, frequently changing environment in which interruptions are considered normal
• Minimal exposure to unusual elements such as mild to hot temperatures, dirt, mold, dust, fumes, smoke, unpleasant odors, and/or loud noises; and
• Chemicals known to the State of California to cause cancer or birth defects or other reproductive harm may be present in the environment at this work site

To Apply: Please submit your cover letter and resume to jobs@wscuc.org. The application deadline is Wednesday, October 22.

Salary and Benefits: The salary range is $95,000-$115,000. Benefits include medical, dental, vision, generous retirement, supplemental disability, and vacation. No waiting period for benefits except minimums set by providers.