Retail Associate

Job Summary/Essential Functions:
The ideal candidate has experience in luxury retail or premium ski shops and understands both the technical nuances of high-end hard goods and the fashion-forward elements of soft goods. A passion for winter sports, excellent communication skills, and an unwavering commitment to customer satisfaction are essential.

Job Duties:

• Delivers a concierge-level customer service experience tailored to each client.
• Builds genuine relationships with customers through expert advice and product knowledge.
• Understands and effectively communicates the features and benefits of premium ski hardgoods (e.g., skis, boots, bindings) and luxury softgoods (e.g., outerwear, base layers, accessories).
• Assists clients with custom fittings for ski equipment and apparel.
• Ensures products are displayed in an organized, visually appealing, and brand-appropriate manner.
• Stays current on new product arrivals, brand stories, and ski industry trends.
• Assists in restocking merchandizing product.
• Maintains a clean, well-organized sales floor and fitting rooms.
• Continuously develops expertise in luxury ski brands (e.g., Frauenschuh, Kjus, Norrona, Vandeer, Stockli, etc.).
• Attends seasonal brand clinics and in-store training sessions.
• Performs other duties as assigned by WPR management.
  

Education/Experience:

• High school diploma or GED.
• Bachelor's degree in marketing or fashion helpful.
• Experience in high-end retail or luxury goods preferred.

Physical Demands and Work Environment:

• Work in a variety of locations on mountain, including pop-up stores, multiple outlets, and events hosted outside, on the mountain.
• Ability to lift 20 lbs regularly, 50lbs occasionally.
• Must be able to bend, twist, lift, push, pull, drive, squat, stand, and use a small step ladder.
• Drive in inclement weather and in/around the mountain to various outlets.

Special Requirements:

• Ability to stay calm, patient and professional at all times.
• Strong professional communication skills.
• Excellent customer service skills.

Position Expectations:

• Maintains neat and professional experience and always observes personal cleanliness rules.
• Self-motivated.
• Member and guest-service oriented.
• Acts professionally.
• Displays a positive attitude toward all (staff, members, guests).
• Courteous towards others.
• Demonstrates a willingness to help others.
• Always acts ethically.
• Works well in a team environment.
• Being creative and proactive.
• Must be aware and able to abide by safety practices.
• Reliable and predictable attendance.
• Wears a clean and presentable uniform.
• Ability to exercise good judgement under pressure.
• Can prioritize needs and effectively manage resources.
• Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.
• Must be able to work holidays, weekends, and overtime as needed.