Mountain Sports School Manager

Job Summary:
The Mountain Sports School Manager/Director will lead the school in a positive, safe, and responsible manner. The Mountain Sports School Manager/Director will coordinate with the Membership, Member Services, and Outfitters teams for reservations, lessons, and training to achieve a flawless and exceptional ski/snowboard experience for our members, their families, and their guests. The Mountain Sports School Manager/Director must operate with discretion and diplomacy. The Mountain Sports School Manager/Director must ensure all instructors are properly trained, certified, and maintain ongoing education and credentials to negate risk and provide a first-class experience. The Mountain Sports School Manager/Director must recommend, configure, and maintain technology systems to meet booking and scheduling needs of the department, and do so with efficiency and professionalism.

Job Duties:

• Organizes and implements staffing plan for current season and forecasts for future development phases.
• Creates and manages both ongoing and pre-season instructor training programs.
• Manages teaching assignments and member interactions.
• Assists in developing budget and ensures department spending is in accordance with variances clearly outlined
• Manages department scheduling and payroll
• Provides general support and sense of arrival to members exiting gondola at Oaks lodge. Utilizes OA staff to welcome and engage arriving members when appropriate and available.
• Ensures OA team is consistently assigned appropriate tasks and engaged in activities that further department and WPR overall goals when not actively teaching lessons.
• Actively participates in Village Services team meetings and develops strong working relationships with Village Services management team.
• Schedules dynamically to accommodate changing need and conditions.
• Proactively establishes a positive and healthy culture.
• Ability to multitask and pivot quickly as member requests warrant.
• Willingness to cross department lines to support other teams.
• Actively continues to increase knowledge of core activities areas through research, industry engagement, and comparison with equivalently positioned programs
• Displays a positive attitude toward all (staff, members, guests).
• Courteous towards others.
• Demonstrates a willingness to help others.
• Always acts ethically.
• Works well in a team environment.
• Being creative and proactive.
• Must be aware and able to abide by safety practices.
• Reliable and predictable attendance.
• Wears a clean and presentable uniform.
• Ability to exercise good judgement under pressure.
• Can prioritize needs and effectively manage resources.
• Knowledgeable about and consistently follows policies and procedures as outlined in the employee handbook.
• Must be able to work holidays, weekends, and overtime as needed.
  

Licenses and Special Requirements:

• PSIA Level 3 with additional teaching credentials
• Working knowledge of Microsoft 365 and the ability to quickly adapt to WPR software solutions.
• 8-10 years of Management experience in the Snow Sports School business.
• Strong organizational and software skills a must.
• Ability to be actively engaged, communicate and converse while skiing, riding, and demonstrating on a variety of terrain.

Physical Demands and Work Environment:

• Expert level of skiing required on a variety of terrain and snowpack.
• Safety and tactfully navigate all in-bound and out-bound ski areas.
• Have a willingness to cross departmental lines to help as necessary.
• Work outside in challenging and changing weather conditions.
• Assist in snow shoveling efforts as needed to support mountain operations.
• Handle extreme temperature and wind conditions.
• Ability to read, write, and communicate effectively in English.
• Use two-way radios and emergency contact options, including beacons.
• Give and follow verbal and written instructions.
• Visually inspect all areas for safety and risk.
• Ability to adapt to rapidly changing environments, learn new techniques, collaborate, and share skills.
• Retrieve, read, and interpret information from technical sources.
• Stand, walk, push, pull, lift, grasp, twist, turn, bend, kneel, and balance for extended amounts of time.
• Lift up to 50lbs occasionally, 25lbs frequently, 10lbs constantly.
• This is position that requires work in changing weather conditions, including subzero temperatures and high wind (50 mph ) conditions for up to 2-4 hours at a time.