Full Time Receptionist

Join our team at Wasatch Behavioral Health as a Full-Time Care Team Assistant (Receptionist) at our Provo Family Clinic in Provo, Utah! In this vital front-line role, you'll be the welcoming face and voice for clients, families, and community members seeking behavioral health services. Earning $16.49–$20.90/hour, you'll play an essential part in supporting a clinic that provides comprehensive mental health services for children, adolescents, adults, and families. From helping clients navigate appointments and services to coordinating with clinicians and insurance providers, you'll contribute to a compassionate and supportive environment where individuals can access the care they need to improve their well-being and achieve their goals.

Schedule: Monday–Friday, 7:30 AM–4:30 PM AND/OR 8:00 AM-5:00 PM

Compensation: $16.49–$20.90 DOE

Benefits

• Utah Retirement Systems (Pension & 401(k) options)
• Public Employees Health Plan (PEHP) Medical & Dental Insurance
• Vision Benefits Plan
• Employer-Provided Health Savings Account (HSA) Contributions
• Flexible Spending Account (FSA) Options
• Company-Paid Life Insurance
• Company-Paid Short- & Long-Term Disability Insurance
• 12 Paid Annual Holidays
• Generous Paid Time Off (PTO)
• Scheduled Annual Pay Increases
  
  

About Us: Wasatch Behavioral Health

Wasatch Behavioral Health is a local government agency dedicated to providing compassionate, accessible mental health and substance-use services. We value collaboration, innovation, empathy, and creating a workplace where both clients and employees can thrive.

What You'll Do As a Care Team Assistant

• Welcome clients, families, and visitors with professionalism, compassion, and exceptional customer service.
• Answer and route incoming phone calls while providing information about clinic services and appointments.
• Schedule, confirm, and manage client appointments using electronic scheduling systems.
• Conduct preliminary screenings to determine service needs and urgency levels.
• Process client payments and assist with billing inquiries.
• Verify insurance information and support authorization processes when needed.
• Prepare, maintain, and update client records while ensuring confidentiality and accuracy.
• Coordinate communication between clients, clinicians, case managers, and insurance providers.
• Assist families during the intake process and help them navigate available behavioral health services.
• Manage front desk operations, including check-in and check-out procedures.
• Support clinic staff with administrative tasks and documentation.
• Help create a positive, organized, and welcoming environment for everyone who enters the clinic.
  
  

Qualifications

• High school diploma or GED
• At least 6 months of clerical or secretarial experience
• Strong communication skills (verbal written)
• Solid computer and multitasking skills
• Compassionate, organized, and detail-oriented
• Spanish speakers may qualify for a wage increase
  
  

Apply Today

Ready to make a real impact? Submit your application today and take the next step toward a career that truly changes lives. We're excited to meet you and cheer you on as you grow with our team!

Employment at Wasatch Behavioral Health is contingent upon successful completion of a drug screen, motor vehicle record review and criminal background check. After hire you must complete and receive a Criminal Background Clearance (BCI) from Utah State Office of Licensing. Upon receipt of a conditional offer of employment in the position, you must provide an official copy of licensure or certification.

Job Posted by ApplicantPro