What are the responsibilities and job description for the Journeys Ambassador position at Warwick Hotel?
About Warwick Hotels and Resorts
Founded in 1980, Warwick Hotels and Resorts (WHR) is a distinctive private owned collection of upscale hotels known for quality throughout the world with hotels on five continents. Each hotel is unique in the story it tells, a story revealed through its history, architecture and character and our hotels are renowned for their exceptional locations.
Paris, Brussels, Geneva, New York, San Francisco... are among the many fascinating cities where our hotels can be found.
Purpose of the job
Based in Dallas, The Loyalty Ambassador position is a cross functional role within the Digital and Loyalty Marketing Department responsible for day to day operations, maintenance and support of the World of Warwick B2B / B2C Database. This position is responsible for supporting hotel and corporate initiatives related to data integrity, data segmentation and the overall support of our Warwick Journeys Members.
Main Tasks & Responsibilities
Review, compare and report on daily arrivals reports for participating hotels same day as well as 48 hours prior to arrival to ensure all data needs are accounted for including Member Recognition, World of Warwick Segmentation assignment and overall data quality.
Collaborate with participating hotels to ensure guest and members of Warwick Journeys alike are properly recognized, as well as improve overall data quality scores for arriving guests.
Monitor on a continual bases Member Profiles information in order to minimize duplication, as well as improve data quality through standardization of key demographic information such as city, state, postal code, country, etc.
Provide daily flash report of key arriving members of Warwick Journeys to Digital / Loyalty Marketing Teams.
Provide periodic reporting of Key Performance Indicators reflective of the World of Warwick database quality including areas of success and opportunities for improvement.
Collaborate with the Digital Marketing team to include day to day operations as well as quality assurance ranging from hotel rate structures to rate parity and preparation for global / local marketing campaigns.
Assist property level / corporate team members with data evaluation and consideration in relation to guest and database needs associated with each corresponding profiles.
Review and report GSS results in order to identify trends that impact customer satisfaction, and long term customer growth.
Identify gaps in database protocols that impact data integrity.
Assist and respond to all inquiries via the customer support mailboxes.
Qualify and Update entries in CRM to include: updating member profile information, awarding credits, and ensuring member follow up. Other duties as assigned such as reservation audits, data-entry, etc.
Member of Loyalty / Digital Marketing Team
Your profile
- Bachelor’s degree or equivalent professional experience
- Strong Analytical and effective communication skills
- Advanced proficiency in Microsoft Excel
- Working knowledge of Opera PMS
- Intermediate to advance knowledge of Microsoft Excel / Access a plus
- Able to read and write in French a plus, but not required
- Familiarity with IT tools, Digital technologies and Social media platforms
- Basic knowledge of HTML, MJML, CSS is an advantage
- Experience in an international or multicultural environment is a plus
- Creative, flexible, and solutions- oriented team player with strong problem-solving skills
- Limited travel may be required
Life is a Collection of Memories, let Warwick be part of it.