Housekeeping Supervisor

About the Role:

The Warwick Hotel of Denver is currently looking for a Housekeeping Supervisor. This role plays a critical role in ensuring the cleanliness, safety, and overall presentation of the facility, contributing directly to guest satisfaction and operational excellence. This position involves overseeing the daily activities of the housekeeping team, ensuring that all cleaning standards and protocols are consistently met or exceeded. The supervisor is responsible for training, motivating, and managing staff to maintain high productivity and quality standards. Additionally, the role requires coordinating with other departments to ensure seamless service delivery and addressing any guest concerns related to housekeeping promptly and professionally. Ultimately, the Housekeeping Supervisor ensures a clean, welcoming, and well-maintained environment that supports the organization's reputation and operational goals.

Minimum Qualifications:

• High school diploma or equivalent.
• At least 2 years of experience in housekeeping or janitorial services, with a minimum of 1 year in a supervisory or leadership role.
• Strong knowledge of cleaning chemicals, supplies, and equipment.
• Ability to read and understand safety data sheets and follow safety protocols.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Certification in hospitality or facility management.
• Experience working in a hotel, resort, or similar hospitality environment.
• Proficiency with scheduling and inventory management software.
• Basic knowledge of OSHA regulations and workplace safety standards.
• Bilingual abilities to communicate with diverse staff and guests.

Responsibilities:

• Supervise and coordinate the daily activities of housekeeping staff to ensure efficient and thorough cleaning of guest rooms, public areas, and back-of-house spaces.
• Train new employees on cleaning procedures, safety protocols, and customer service standards to maintain a high-performing team.
• Conduct regular inspections of rooms and public areas to ensure compliance with cleanliness and maintenance standards.
• Manage inventory of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock levels.
• Address and resolve guest complaints or requests related to housekeeping services in a timely and professional manner.
• Prepare work schedules and assign tasks to housekeeping staff to optimize coverage and productivity.
• Collaborate with maintenance and front desk teams to report and resolve facility issues impacting cleanliness or guest experience.
• Maintain accurate records of staff attendance, performance, and any disciplinary actions.

Skills:

The Housekeeping Supervisor utilizes strong leadership and organizational skills daily to manage and motivate the housekeeping team effectively, ensuring tasks are completed efficiently and to high standards. Communication skills are essential for training staff, coordinating with other departments, and addressing guest concerns promptly and professionally. Attention to detail is critical when inspecting rooms and public areas to maintain cleanliness and safety standards. Problem-solving skills are frequently applied to resolve staffing challenges, supply shortages, or guest issues. Additionally, familiarity with inventory management and scheduling tools helps streamline operations and maintain optimal resource allocation.

Physical Requirements (ADA-Compliant)

• Ability to stand and walk for extended periods throughout the restaurant and hotel service areas

• Ability to lift, carry, push, or pull items weighing up to approximately 30 pounds, with or without reasonable accommodation

• Ability to bend, reach, twist, and move throughout the entire hotel

• Ability to communicate effectively with guests, staff, and hotel leadership
  
  

The employer is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of this position.

Work Environment

• Fast-paced hotel environment

• Moderate to high noise levels 

• Indoor setting with frequent guest interaction

Equal Employment Opportunity Statement

The Warwick Denver are equal opportunity employers. We value diversity and inclusion and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Qualified applicants with disabilities are encouraged to apply.

Compensation: $20-$21 DOE

Benefits:

Medical, Dental & Vision

Sick Time 1 hour for every 40 hours worked max of 48 hours

Paid Vacation

Paid Holidays (11)

Hotel Discounts