Office Coordinator-ARC and Counseling Services

Title of Position: Office Coordinator – Academic Resource Center (ARC) and Counseling Services. This is a full-time, 10-month position.

Responsible to the Academic Success Programs Director for providing general office support for the Academic Resource Center and Counseling Services, proctoring exams for Testing Services, and supervising student workers.

• Provide support for ARC and Counseling professional staff by monitoring overall office functions, maintaining office records, overseeing office equipment and supply orders, and managing scheduling and calendars as needed.

• Provide front line triage support for walk in visitors and concerns when student staff are not available. Respond to requests and disseminate information that requires explanation and interpretation of college and departmental policies and procedures.

• Perform other related duties as assigned.

• Serve as primary test proctor in conjunction with Disability and Access Coordinator; receive exam requests, schedule exams and exam rooms, administer exams, uphold testing policies and procedures.

• Supervise ARC Peers (student employees), including mentoring student manager position(s); responsible for hiring, training, scheduling, evaluation, and general supervision.

• Create and maintain ARC services data collection and organization utilizing Excel and other software.

• Establish and maintain department records and data collection databases utilizing Excel and other software.

• Coordinate the departmental budgeting process, including managing payment for bills and other expenses.

• Supervise Counseling student employees; responsible for hiring, training, scheduling, evaluation, and general supervision.

Definite objectives are set up for the employee by the supervisor, requiring the use of a wide range of procedures. The employee plans and arranges their own work and consults with the supervisor on unusual cases.

Requires equivalent of two years post-secondary education; proficiency in MS Office computer applications and general secretarial skills, plus 18 months of related experience. Excellent communication, interpersonal, and customer service skills; ability to multi-task. Prefer prior experiences in an academic setting and supervisory experience.