Lead Technician / Field Supervisor

WARRIOR DRAIN CLEANING & PLUMBING SERVICES

Lead Technician / Field Supervisor

Field Leadership | Sauk Rapids, MN | Full Time, Field Based

REPORTS TO

Woody Sankey, Owner

DIRECT REPORTS

5 service technicians and apprentices

SCHEDULE

Monday through Friday, 7:30 AM to 4:00 PM, plus on-call rotation

COMPENSATION

$37 to $40 per hour, depending on experience and license level. Overtime is paid at time and a half. On call hours pay a $60 bonus per residential job & $100 bonus per commercial job

SPLIT OF TIME

Target: roughly 25% running your own calls, 75% leading the field team.

Why This Role Exists

Right now every field question, every judgment call, and every problem in this company runs through one person. That works at 3-4 technicians. It does not work at 5-7, and it already means the owner cannot get his own work done because the phone does not stop.

This role is the layer between the crew and the owner. You are the person a technician calls when they hit something they have not seen before. You are the person who decides whether a job needs a second truck. You are the person who knows exactly what each tech on this team is signed off to do, because you are the one signing them off.

ONE THING TO BE CLEAR ABOUT

This is not a reward for being the best technician on the crew. Plenty of excellent techs would hate this job and should not have it.

This role is judged on how good the team gets, not on how good you are. If you would rather do the hard job yourself than teach someone else to do it, this is the wrong seat, and that is not a criticism. Say so and we will talk about a different path.

What You Will Own

FIELD LEADERSHIP

• Be the first call for technicians in the field. Solve what you can, escalate what genuinely needs the owner, and reduce that second category over time.
• Make the day-to-day field calls: whether a job needs more time, more people, or different equipment.
• Walk complex or high-value jobs before and after when it matters.
• Run your own call board. You stay in the field and stay billable. This is a working leadership role.

TECHNICIAN DEVELOPMENT

• Own the skills checklist for every technician and apprentice. You decide who is signed off to work solo on what, and the office schedules around your call.
• Run regular ride-alongs, and give feedback in the moment rather than saving it up.
• Hold one-to-ones with each of your technicians on a set cadence. These happen even when the week is busy, especially when the week is busy.
• Bring new hires through their 30-60-90 plan and tell us honestly at each mark whether they are on track.

QUALITY AND STANDARDS

• Spot-check completed work and job documentation. Incomplete job records get fixed the same day, by the tech who left them incomplete.
• Own callbacks: figure out the root cause, fix the process, and make sure the crew learns from it rather than just hearing about it.
• Keep the process library current. When you find something that is not written down, write it down.
• Enforce safety standards. This one is not shared with anyone. It is yours.

WORKING WITH THE OFFICE

• Give the office an accurate picture of crew capacity so the schedule reflects reality.
• Flag equipment, inventory, and vehicle needs before they become tomorrow’s emergency.
• Attend the weekly leadership meeting with real numbers and real problems, not a status update.

What Success Looks Like

This role is measured by what the team does, not by what you personally produce.

First 30 days

You know exactly where every technician stands on skills, and it is documented.

One-to-ones are scheduled and happening.

Still carrying your own call board.

By 90 days

Field questions are coming to you instead of to the owner, and you can point at the drop.

Every technician has a current, honest skills sheet the office can schedule from.

Callbacks are tracked with a root cause on each one.

By 6 months

At least one technician has moved up a level under your coaching.

The owner can be unreachable for a week and the field runs.

The process library reflects how the work is actually done.

What We Need From You

• Significant field experience. 5 years in drain cleaning, sewer, septic, and plumbing, with real depth on the complicated work.
• The right license. Licensed Master Plumber or Licensed Journeyman Plumber willing to become a Master Plumber within 6 months
• You have taught someone before. Formally or not. We want to hear about the person you brought along and where they are now.
• Willing to have the hard conversation. Telling a good person their work is not where it needs to be is most of leadership. If you avoid that, the team stops improving and you stop being useful in this seat.
• Organized enough to track other people. Skills sheets, one-to-ones, and callbacks all have to live somewhere other than your head.
• Bought into documentation. You are the person who makes the process library real. If you do not believe in it, nobody below you will either.
• Valid driver’s license and clean driving record.

NICE TO HAVE

• Estimating and quoting experience.
• Excavation, trenchless lining, or septic design background.
• Any formal leadership or supervisory training.

How We Work

Warrior was built on five values, and they are not wall decoration. We hire against them, we coach against them, and we part ways over them.

• Integrity. We do the job right when nobody is watching, and we tell customers the truth about what their line actually needs.
• Communication. Customers hear from us before they have to call and ask. So does the rest of the team.
• Excellence. We show before-and-after footage because we are proud of the work, not because we have to prove it.
• Reliability. We show up when we said we would, and we finish what we started.
• Respect. For the customer, for their home, and for each other.

How to Apply

Send your resume and a short note to holly@warriordrainsolutions.com. Tell us about a technician you helped get better, and what you did specifically. Additionally, please click on this link and fill out this interview form and submit it with your resume. https://docs.google.com/forms/d/e/1FAIpQLSeCTHjIz_fZsH5g8QEv5d4Wf_r_yykhCI_ibje4RqXfhCGxqA/viewform?usp=sharing&ouid=114047992310554838291

Warrior Drain Cleaning & Plumbing Services is an equal opportunity employer. Employment is contingent on background check, driving record check, and drug screening.

Pay: $37.00 - $40.00 per hour

Benefits:

• Paid time off
• Referral program
• Retirement plan
• Tools provided

Work Location: In person

Salary : $37 - $40