Retail Systems and Controls Manager

Job Overview

The Retail Systems & Controls Manager is responsible for ensuring operational consistency, audit integrity, financial controls, and technology execution across all retail locations.

This role serves as the business owner of the company’s C-store POS systems and retail software platforms, overseeing system upgrades, vendor partnerships, issue escalation, and field adoption. The position partners closely with Retail Operations, IT, and external technology vendors to ensure stores operate efficiently, securely, and in alignment with company standards.

Duties & Responsibilities

• Lead POS upgrades, software rollouts, patches, and system enhancements in partnership with IT and vendors
• Manage vendor relationships, including performance oversight, issue escalation, and contract-related coordination
• Ensure operational readiness for system deployments, store openings, remodels, and conversions
• Monitor recurring technology issues and drive long-term resolution strategies
• Identify opportunities to improve system utilization, reporting capabilities, and overall operational efficiency
• Provide leadership updates on system performance, risks, and improvement initiatives
• Investigate failed or underperforming store audits, identify root causes, and implement corrective action plans with store leadership
• Conduct store visits to assess compliance with operational standards and company procedures
• Identify recurring operational gaps and recommend scalable process improvements
• Partner with Retail Operations to drive accountability and execution consistency across locations
• Analyze shrink trends and identify risk patterns across retail locations
• Partner with store leadership to implement prevention strategies and strengthen loss controls.
• Develop and deliver shrink awareness training
• Support investigations related to employee theft, fraud, or financial irregularities
• Utilize reporting tools and store data to proactively identify loss exposure risks
• Research and resolve vendor invoice discrepancies and identify systemic drivers of recurring errors
• Review labor usage trends and partner with store leadership to improve efficiency, scheduling practices, and compliance
• Provide actionable feedback to strengthen operational discipline and financial accountability
• Serve as the primary liaison between retail locations, IT, and third-party technology vendors
• Ensure technology issues are properly documented, prioritized, and resolved to minimize operational disruption
• Build strong working relationships with store managers, district leaders, IT, and external partners
• Provide regular updates to leadership on operational risks, audit findings, labor trends, and shrink performance
• Perform additional duties as assigned

Knowledge, Skills & Abilities

• Strong understanding of multi-location retail operations and C-store environments
• Highly skilled in technology, with the ability to learn, implement, and adapt to an ever-evolving technology landscape
• Working knowledge of POS systems, retail audits, shrink management, and operational compliance
• Ability to analyze operational and financial data to identify trends and root causes
• Strong investigative, analytical, and problem-solving skills
• Effective communicator with frontline teams and senior leadership
• Ability to influence and drive accountability without direct reporting authority
• Comfortable in a highly field-based role with significant travel
• Thrives in a fast-moving environment by working with urgency, adapting quickly to changing priorities, and taking initiative to accomplish responsibilities independently
• Able to collaborate effectively with IT and technology vendors without serving as a technical repair resource

Experience, Education & Training

• Relevant retail and systems experience
• High school diploma or equivalent

Work Environment

This position requires approximately 50% travel and involves work in both office and retail environments. The role may involve exposure to fumes or airborne particles, moving mechanical parts, and vibration. A valid driver’s license and current vehicle insurance are required and must be maintained throughout employment.

Physical Requirements

Must be able to lift up to 50 pounds, including carrying cases of merchandise and moving equipment. Ability to stock storage areas and coolers is required. In the event of an emergency, must be able to lift and operate a 25-pound fire extinguisher.