Resident Engagement Specialist

• Manage incoming calls, emails, and inquiries, directing them to theappropriate staff.
• Oversee check-in/out procedures for visitors and overnight guests.
• Assistvisitors, clients, vendors, and delivery personnel courteously.
• Monitor building access and security protocols to ensure resident safety and compliance.
• Employ trauma-informed techniques to de-escalate situations in thelobby.
• Maintainaccuraterecords of resident interactions and document incidents fortimelyfollow-up.
• Manage inventoryandorderoffice supplies and essential materials.
• Conduct regular property inspections to ensure cleanliness and safety compliance.
• Keep the front desk and lobby organized and welcoming.
• Facilitate communication between residents and staff to enhance the resident experience.
• Coordinate room reservations for community spaces, ensuring proper scheduling and notifications.
• Provide support for Family Supportive Service staff and on-site partners.

Outreach and Resource Navigation: 

• Assistwith outreach anddata collection.
• Prepare monthlycalendarevents.
• Manage food pantry
• Connect residents with community resources andfacilitateproper referrals.
• Completetimelyservice documentation,maintaindata management records, andassistwith program reporting, including intake assessments and progress reports.
• Support the supervision ofinterntasks.

Resident Engagement:  

• Coordinate resident classes and workshops, supervise volunteers, and promote community engagement through a monthly events calendar aligned with Warren Village’s Family Services goals and theeconomic mobilitybridge pillars (housing, wellness, financial literacy, education, employment, and community building).
• Support direct service staff in scheduling classes and events, and foster community involvement.
• Collaborate with the Volunteer Coordinator to onboard community volunteers for youth and adult programs with a culturally sensitive, two-generation approach.
• Collaboratewith the Community Engagement Coordinator on evening programming andspecial events; attend andassistin planning these events.
• Develop new community engagement programs using resident feedback to guide the process.
• Promote collaboration among Warren Village Family Services staff to share best practices and insights.
• Maintain communication with supervisors and Supportive Services staff to align resident engagement goals with Warren Village’s strategic vision.
• Build relationships with community agencies to coordinate onsite engagement opportunities for enhanced resident well-being.
• Cover administrative tasks as needed, including mail distribution and office processes.

Other duties as assigned. 

Competencies: 

• Demonstrates the ability to effectively assess and manage crisis situations,utilizingtrauma-informed approaches to de-escalate tensions, ensure safety, andmaintaina supportive environment.
• Commitment to the mission, goals, and values of Warren Village asstatedin the Summary above.
• Technology systems aptitude. DemonstratedproficiencyinMicrosoft Office applications including Excel,PowerPoint,and Word.
• Ability to work occasional evening and weekend hours within the work week. Flexibility to adapttherapyschedule to meet the evolving needs and dynamicsof the community.

Minimum/Required Qualifications: 

• High school diploma or GED.
• Conversational and writtenproficiencySpanishrequired.
• Experience working with culturally diverse people. 
• Ability to work regular evening and weekend hours during the work week.

Preferred education eligibility requirements (Certifications, Licenses, etc.), and/or experience: 

• Associate’s degree (AA) from two-year college or technical school in Social Work, Human Services, or Education or a combination of education and work experience, with 2 years of work experience in one or more of these fields for every year of education
• Experience providing case management, coaching, and/or resource navigation.
• Experience inPermanent Supportive Housing, Housing-First, Harm Reduction, Trauma-Informed Care, and Motivational Interviewing.
• Lived experience in homelessness or housing instability, including an alum of Warren Village,
• If driving isrequired, employees must have a valid driver’s license and the ability to drive Warren Village vehicles.

Work Environment: 

The working environment is typically that of an office using a personal computer, telephone, and other equipment. 

Physical Demands: 

Occasionally lifts and/or moves up to 25 lbs. Primarily a stationary position. The person in this position needs to occasionally move about inside the office/facility to access file cabinets, storage spaces, access units and building spaces by utilizing stairs, office machinery, etc. Constantly operates a computer and other productivity machinery, such as a calculator, copy machine and computer printer. Must be able to exchange accurate information in these situations.