Events Sales Coordinator

WARREN STREET HOTEL · FIRMDALE HOTELS

Tribeca, New York

EVENTS SALES COORDINATOR

Warren Street Hotel is a Firmdale Hotels property in the heart of Tribeca — one of New York's most distinctive boutique hotels, known for its design-forward aesthetic, intimate spaces, and exceptionally high service standards. Our Events Department is in an active growth phase, building toward a premier private event destination for corporate, brand, and social clients across New York.

About the Role

We are looking for an Events Sales Coordinator to join our growing Events Department. This is a role for someone who thrives on structure, systems, and precision — someone who can take a sold event and ensure every operational detail is mapped, communicated, and ready before it ever reaches the floor.

You will be the administrative and operational anchor of the department: managing bookings and event data across our core systems, producing accurate documentation for every event, and directing the on-site team with clear, complete instructions so that nothing is left to chance. You won't be running the floor on event day — you'll be the reason the floor is ready.

What You Will Own

• Manage event bookings, room blocks, and reservations across Opera, Delphi, and Salesforce
• Draft and distribute Banquet Event Orders (BEOs) for every event, ensuring accuracy and completeness
• Prepare detailed run-of-show documents and operational checklists for each event
• Direct the on-site team with clear written instructions ahead of every event — covering setup, timing, staffing needs, and special requirements
• Confirm event details with clients: guest counts, dietary requirements, room setups, AV, and vendor needs
• Coordinate with vendors and suppliers for deliveries, rentals, and event-specific logistics
• Maintain accurate, up-to-date records across all systems so that sales, operations, and finance are always working from the same information
• Conduct pre-event readiness checks — confirming every aspect of an event is in place before it begins
• Support post-event administration, including billing coordination and recap documentation

Who You Are

• You have hands-on experience with Opera, Salesforce, and Delphi (or similar hotel/event management systems)
• You have an operational background — you understand what it takes to physically set up and run an event, not just sell or document one
• You are exceptionally detail-oriented — nothing slips past you, and your documentation is always clean and complete
• You communicate clearly and proactively, especially when directing a team toward a deadline
• You are self-directed, organized, and calm under the pressure of multiple events running in parallel
• You take pride in being the person who makes sure everything is ready — quietly, reliably, every time
• You bring positive energy to the workplace and genuinely enjoy creating memorable experiences for others
• You lead with a warm smile, a can-do attitude, and a willingness to roll up your sleeves when needed
• You thrive in a team-oriented environment and build strong relationships across departments to ensure seamless event execution
• You are passionate about hospitality, luxury service, and creating memorable experiences for clients and guests

Preferred Experience

• 2 years in event coordination, hotel operations, or reservations within a luxury hospitality environment
• Experience working across multiple property management and CRM systems simultaneously
• Prior experience at a Firmdale property or comparable luxury hotel brand

What We Offer

• A central, high-visibility role within a growing Events Department
• Direct collaboration with the Head of Event Sales and senior operations leadership
• The Firmdale Hotels working environment — design-led, quality-obsessed, team-oriented
• Competitive compensation commensurate with experience

With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”

Be inspired by Firmdale, www.firmdalehotels.com

And learn more about the New York hotels https://www.firmdalehotels.com/hotels/new-york/

Find out why we inspire employees to Love What You Do https://www.firmdalehotels.com/b/careers/love-what-you-do/