Logistics Operations Manager

SUMMARY

The Brokerage Operations Manager is responsible for assistance in overseeing all aspects of the brokerage operations. The Operations Manager will assist in bidding on potential freight opportunities and price awarded volume. This position will help establish and monitor performance measurement systems for carrier reps, drive margin development and ensure customer requirements are being met. The Operations Manager will also assist in developing a team that focuses on constructive and cooperative working relationships with customers and carriers.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Oversee daily operations of his/her region(s) within the logistics department, including tracking daily revenue, margin dollars, margin percentage, and load count.

· Update and post daily progress reports (score card) and region priority lists

· Drive margin development by coaching/teaching negotiation techniques and strategies in the moment on the floor.

· Review Carrier Rep margin reports with Director of Operations and implement margin development strategies and corrective action plans when necessary.

· Review customer margin reports to identify opportunities for improvement and corrective courses of action as needed.

· Work with Carrier Reps to prioritize daily workload and time management strategies.

· Identify problems with systems and staff, review information and develop and implement solutions with Director of Operations

· Submit to VP of Finance monthly trans-load report.

· Review load opportunities and loads covered by carrier reps by region.

· Maintain metrics, reports, process documentation, customer service, and training records.

· Encourage and build mutual trust, respect and cooperation among team members and between Carrier Representative and Sales teams.

· Host a weekly staff meeting agenda, weekly carrier rep WIG session, and assist in implementing a new associate training agenda.

· Recap weekly and monthly Carrier Rep reports (scorecards) with Director of Operations.

· Compile monthly incentive reports for Carrier Representatives.

· Coordinate with accounts payable to see partner carriers are submitting paperwork timely and being paid promptly.

· Work with sales team to identify opportunities with existing customers and carrier network.

· Coordinate with Customer Service Manager to ensure On Time Pickup and On Time Delivery for all available freight.

· Meet and exceed monthly, quarterly, and annual revenue growth plan for regions supervised.

· Coordinate weekend Carrier Rep Saturday work schedule.

· Performs other duties, tasks, or responsibilities as assigned.

· Position may require work responsibilities outside of normal business hours, and infrequent travel may be required.

EDUCATION & EXPERIENCE

· Four-year degree from an accredited institution preferred or equivalent work experience

· 3-5 years’ experience in transportation industry or equivalent operations field

· Excellent communication skills, verbal and written

· Strong problem solving and negotiating skills

· Customer service orientated

· Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment

· Proficient computer and internet skills

· Must be able to demonstrate a proactive commitment to Warren corporate values and the success of all staff.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· Constantly in a stationary sitting position and occasionally will move around.

· Constantly operate a keyboard and mouse and constantly utilize a computer monitor(s).

· Constantly conversing with internal and external customers in person or via a phone system.

The essential functions of the role depend on providing in-person oversight, coaching, and real-time collaboration with fellow management and operations staff. Remote work would remove the employee from being able to provide direct supervision and eliminate the immediate coaching, escalation support, and call monitoring that the position provides. Because these functions are essential to the role, and remote work would not allow the employee to perform them effectively, working from home is not a reasonable or effective accommodation.

EEO STATEMENT

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age (40 or older), status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $50,000