What are the responsibilities and job description for the Part-Time or Full Time Front Desk Associate position at Warren Otologic Group?
Job Summary
We are seeking a reliable, enthusiastic, and patient-focused individual to join our team
as a part-time Front Desk Associate. This vital role is the first point of contact for our
patients and visitors, requiring exceptional customer service skills and the ability to
manage administrative tasks efficiently in a fast-paced medical office environment. The
ideal candidate will be a friendly and organized professional dedicated to ensuring a
positive experience for all who visit our facility.
Key Responsibilities
- Greet and Welcome Patients: Warmly greet all patients and visitors as they
arrive, ensuring a positive first impression.
- Check-in and Check-out: Facilitate smooth patient flow, manage patient
registration, verify insurance information, and process payments.
- Schedule Management: Coordinate and schedule patient appointments using
our electronic medical records (EMR) system.
- Communication: Answer, screen, and forward incoming phone calls using a
multi-line phone system, addressing inquiries, or directing calls to the appropriate
personnel.
- Administrative Support: Maintain a tidy and presentable reception area, manage
patient records with high attention to privacy (HIPAA compliance), and provide
general administrative support to medical staff.
- Problem-Solving: Remain poised and calm in busy environments, effectively
resolving patient inquiries or scheduling conflicts.
Qualifications and Skills
- Proven experience in customer service or front desk role, preferably within a
healthcare or medical office setting.
- Strong interpersonal and communication skills, with a compassionate and
professional demeanor.
- Proficiency with Microsoft Office Suite and experience with EMR/scheduling
software is a plus.
- Excellent organizational skills, with the ability to multitask and prioritize tasks
effectively in a dynamic environment.
- A strong commitment to patient confidentiality and ethical conduct.
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Expected hours: 24 per week
Benefits:
- Flexible schedule
- Paid time off
Ability to Commute:
- Warren, OH 44484 (Required)
Work Location: In person
Salary : $16