What are the responsibilities and job description for the Front Desk Receptionist (Customer Care) - Jaguar Land Rover South Dade position at Warren Henry Automotive Group?
Position Overview
Our Jaguar Land Rover South Dade dealership is hiring for a full-time Customer Care Specialist for the front desk to join our team! This team member must be flexible to work weekends and holidays, if needed.
This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.
Responsibilities
- Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Assist in uploading factory parts invoices
- Assist in uploading / reviewing dealer tire invoices to DI
- Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
- Process vendor invoices for parts (creating purchase orders ad submitting for payment)
- Provide and deliver the highest standards of service to our customers and provide assistance as needed.
- Works closely with salesperson
- Transmit information or documents to customers, using computer, mail, or fax.
- Hear and resolve complaints from customers or the public.
- Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Process and prepare memos, correspondence, or other documents.
- Participates in required training
- Keep a current record of staff members' availability.
- Maintain lobby or reception area clean, neat and well organized.
- Maintains an organized, clean and safe work area
- Complies with company’s policies and procedures
- Other duties as assigned
Qualifications
Education: High School Graduate or General Education Degree (GED): Required
Experience: One year of customer service oriented experience in a position with high walk-in traffic.
Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite.
Other Requirements:
Bilingual in English and Spanish is required.Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled.
Work Environment:
The work environment is extremely fast paced and energetic.