What are the responsibilities and job description for the Client Support Specialist/Receptionist - Lamborghini Naples position at Warren Henry Automotive Group?
Position Overview
Lamborghini Naples is seeking a Client Support Specialist / Receptionist to join the team!
Client Support Specialist is a highly adaptable individual to be able to support management with various projects and point customers to the correct information/individual being sought. Incumbent will also be the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner.
This individual will also work closely with the General Manager to ensure monthly sales are reported to the Manufacturer in an accurate and timely manner.
Responsibilities
- Greet customers entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Provide and deliver the highest standards of service to our customers and staff and provide assistance as needed.
- Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
- Receive cash, check or credit card payment and process receipt accurately for all departments.
- Scan sales deposits and deals into Dealership Management System.
- Print customer adverse actions forms in Dealer Track.
- Meticulously review deal checklist and paperwork to ensure deal compliance.
- Scan retail deals in its entirety into DMS using digital deal jacket function.
- Review assigned accounting schedules on a weekly basis. Report any discrepancies to Dealership Assistant Controller.
- Assist with inventory reconciliation performed on a monthly basis, review and clear exceptions.
- Assist with tag and title work when needed.
- Maintain lobby or reception area to ensure the areas are clean, neat and well-organized.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Process and prepare memos, correspondence, or other documents.
- Provide assistance to dealership management when needed.
Qualifications
- Associate's Degree (AA) or equivalent from a two-year college or technical school.
- Excellent communication skills both oral and written.
- Proper email and telephone etiquette.
- Ability to work in team environments as well as independently.
- Ability to multitask and be highly organized and flexible.
- Professional personal appearance.
- Intermediate level of competency using Microsoft Office Suite.