PART TIME EVENING RECEPTIONIST

• Greeting and Assisting Visitors:

  Providing a friendly and helpful first impression, guiding visitors to the appropriate areas, and answering general inquiries about the facility.

• Answering Phones and Managing Inquiries:

  Handling incoming calls, directing them to the appropriate staff, taking messages, and providing information about the facility and its services.

• Managing Resident Information:

  Maintaining accurate records of residents, including contact information, medical information (as appropriate), and other relevant details.

• Scheduling Appointments:

  Assisting with scheduling resident appointments, coordinating transportation, and managing visitor access.

• Mail and Package Handling:

  Receiving, sorting, and distributing incoming mail and packages, and arranging for outgoing mail and deliveries.

• Administrative Tasks:

  Filing, data entry, maintaining office supplies, and assisting with other clerical tasks to support the facility's operations.

• Maintaining a Welcoming Environment:

  Ensuring the reception area is clean, organized, and inviting.

• Ensuring Confidentiality:

  Handling sensitive information with discretion and maintaining resident confidentiality.

Skills and Qualifications:

• Excellent Communication Skills:

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  Both verbal and written, to interact professionally with residents, families, and staff.

• Strong Organizational Skills:

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  To manage multiple tasks, prioritize effectively, and maintain accurate records.

• Customer Service Experience:

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  A welcoming and helpful attitude is essential for creating a positive experience for everyone who interacts with the facility.

• Proficiency in Office Software:

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  Knowledge of Microsoft Office Suite (Word, Excel, Outlook) and other relevant software for managing records and communication.

• Problem-Solving Skills:

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  Ability to address issues and handle unexpected situations with a calm and efficient approach.

• Ability to Handle Confidential Information:

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  Maintaining the privacy and confidentiality of resident information is crucial.

In a long-term care setting, the receptionist often serves as a vital link between the residents, their families, and the care team.