What are the responsibilities and job description for the Office Coordinator - Outpatient Therapy position at Warren General Hospital?
We're seeking an experienced, clerical professional to help coordinate the scheduling and office functions of a busy rehabilitation therapy clinic at Warren General Hospital!
Full-time with benefits!
Monday to Friday, 9:00am to 5:30pm
Essential Job Duties:
- Schedules patient services received through provider’s offices or at patient request.
- Promptly contacts patients to schedule or coordinate services at request of therapist, provider, or patient.
- Obtains the required information to pre-register/register the patient in the computer from either the physician’s office or the patient.
- Provide information available to make patients aware of any financial obligations that they may have for receiving services.
- Prepares appropriate materials (both paper and digital) for therapist, assistant, or cardiac nurse prior to patient arrival.
- Responds appropriately to patient questions and helps direct patient to other care areas or hospital departments when appropriate.
- Answers phone in a professional and courteous manner and responds to phone or fax messages in a timely fashion.
- Manages providers’ daily schedule, changing patient appointments and rescheduling patients when necessary.
- Maintains an awareness of the patients in the waiting area and informs therapists and assistants when patient arrives.
- Procures necessary patient signatures as required by third party payers, including but not limited to, assignment of benefits, MSP forms, ABN’s Consent to Treat, etc.
- Participates in other functions associated with the department, including potential marketing programs and meetings with staff members and leadership.
- Performs all related registration functions such as printing of registration forms and their distribution.
- Assists with insurance follow up, and miscellaneous clerical functions.
- Schedules patient follow up appointments and provides patients with written copies of schedule.
- Scans patients ID and insurance cards, order, consents and all related forms for Electronic Legal Record.
- Receives and counts cash daily; registers cash amounts and accounts and delivers cash payments to patient accounts department on a minimum of a weekly basis.
- Registers physicians and other providers into appropriate computer system and obtain UPIN & NPI numbers for non-facility physicians.
- Contacts provider’s offices to obtain updated referrals and patient demographic information as needed.
- Scans signed documents returned from referring providers to EMR in a timely manner.
- Scans all pertinent patient documents into EMR to maintain a complete medical record.
REQUIREMENTS:
- At least one year of experience working in an outpatient therapy clinic
- High school graduate or equivalent, secondary education in medical field preferred
- 45 wpm minimum typing skill with high accuracy; will be tested
- Basic computer proficiency
- Excellent communication skills including telephone etiquette
- Excellent customer service skills
- Good understanding of medical terminology
- Able to handle stress and function professionally
- Willingness to work flexible hours and accept flexible assignments as needed
Job Type: Full-time
Pay: From $21.26 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $21