Multi-Location General Manager, Taproom & Smokery Operations

Warped Wing Brewing Co. is seeking an experienced Multi-Location General Manager to lead FOH and BOH operations across four taproom and smokery venues. This is a high-impact leadership role for someone who can connect big-picture strategy with daily execution, strengthen systems, develop teams, raise service standards, and deliver a consistently excellent guest experience.

Key Responsibilities

Operations, Facilities & Events

• Lead daily operations across all four venues, ensuring consistency in service, product quality, cleanliness, safety, and brand standards.
• Improve workflows and implement clear operating procedures for FOH and BOH teams.
• Oversee facility needs, vendors, inspections, repairs, cleaning partners, and supply chain support to keep venues fully operational and compliant.
• Support venue Event Managers in booking profitable internal events, building local community relationships, and executing events successfully.
• Coordinate menu changes, specials, and promotions with culinary and marketing teams to ensure smooth execution at the location level.

Team Leadership & Accountability

• Supervise FOH Managers and the BOH General Manager with clear expectations, coaching, and direct performance feedback.
• Recruit, hire, train, and retain capable teams across all locations.
• Address performance issues directly and make staffing recommendations or changes when needed to protect service standards and business results.

Financial Collaboration & Oversight

• Partner with Finance to monitor performance, support budgeting and forecasting, manage expenses, and identify revenue or cost-saving opportunities.
• Ensure accurate cash handling, daily reporting, and compliance with company financial policies.

Customer Experience & Brand Representation

• Define high service standards and train teams to create authentic, proactive guest relationships rooted in our commitment to “Share a Pint, Make a Friend.”
• Resolve guest concerns promptly and use feedback to identify operational improvements.
• Promote a welcoming atmosphere that drives repeat business and strengthens Warped Wing’s role in the local community.

Qualifications & Skills

• Proven multi-location hospitality, restaurant, taproom, brewery, or smokery management experience.
• Strong ability to lead managers, develop teams, improve systems, and guide teams through change.
• Financial literacy, including experience with budgets, P&L review, expense control, and profitability strategies.
• Excellent organizational skills and a hands-on leadership style in a fast-paced environment.
• Flexible availability, including evenings, weekends, holidays, and peak business times.

Ideal Candidate

The ideal candidate is a confident, hands-on operator who brings structure without losing hospitality, holds high standards without losing approachability, and knows how to develop managers while staying close enough to the business to understand what is happening on the floor.

Culture & Brand

As you raise standards and strengthen processes, you will also protect our core commitment: Share a Pint, Make a Friend. We expect our leaders to create an authentic, welcoming experience where patrons can connect with each other and their community. You will champion our creative spirit, embrace the uniqueness that defines Warped Wing, and ensure every venue remains reliable, engaging, and welcoming for guests and team members alike.