Warner Pacific

Position Description 

Account Manager-REMOTE

Position Summary

Associate Account Manager is responsible for managing client information, including carrier renewals, census data, and carrier guidelines, to deliver competitive and comprehensive benefit solutions that align with client expectations. This role also involves recommending supplemental coverage options to enhance clients' benefit programs. The Associate Account Manager collaborates with clients, brokers, sales consultants, and carrier partners to provide exceptional service, which may also include managing Co Broker arrangements. This role requires industry knowledge, proficiency in Warner Pacific’s proprietary systems, and expertise in navigating carrier portals.

Overview of Responsibilities 

Renewal and Open Enrollment Management

•     Oversee a portfolio of accounts to ensure departmental production standards are met, maintaining accuracy while managing multiple renewal cycles simultaneously.
•     Collect and review detailed census and client information, including employee census data, group details and client preferences, to develop tailored renewal strategies.
•     Facilitate open enrollment by coordinating with group administrators, processing enrollment changes, submitting updates to carriers, and confirming accurate carrier processing.
•     Effectively coordinate and manage client accounts with Co-Broker arrangements, if applicable.
•     Utilize various Customer Relationship Management (CRM) platforms such as Salesforce, BenefitPoint, Broker Builder, EPIC and internal systems to track renewals, upsells and pending/completed cases, as well as accurately track Co-Broker commission splits to ensure all data is up to date and reflective of current agreements. 
•     Generate competitive renewal analyses for medical, dental, vision, and ancillary products to provide clients with informed plan options.
•     Develop customized marketing analysis based on client specific needs to optimize benefit offerings. 
•     Perform related responsibilities and additional tasks as needed to support team and business operations.

Client Communication

•     Communicate with clients, brokers, and sales consultants to gather necessary employee information and renewal details.
•     Provide clear explanation of renewal benefit offerings, premium costs, contributions, and employee options.
•     Assist clients during the renewal selection process, including collecting new business paperwork for carrier changes or additional lines of coverage.

Collaboration & Team Support

•     Collaborate with the client, case installation, and new business teams to support the new business.
•     Assign back-up for assigned Account Manager, as needed.
•     Assist team members and departments as necessary.

Market & Product Knowledge

•     Stay informed on benefits, plan designs, and market competition to provide accurate renewal analysis and marketing recommendations.
•     Monitor industry regulations and compliance standards (carrier meetings, carrier 411) to maintain up-to-date knowledge of the employee benefits market.

Customer Service

•     Respond promptly to client inquiries, acknowledging requests the same day and expected resolution timelines. 
•     Address client questions, concerns, or adjustments regarding benefits packages, ensuring timely issue resolution.

Additional Skills and Requirements

•      Minimum of a high school diploma or equivalent; advanced education or degree preferred. 
•      A minimum of 2 years prior experience as an Account Manager in Group Health Insurance Industry or a combination of education and prior insurance experience that would provide an equivalent background in terms of insurance knowledge and experience.
•     Must hold and maintain Life & Health License by timely renewing licenses and completing all required Continuing Education courses. 
•     Knowledgeable employee benefits products such as (group health, dental, vision, life, and worksite. 
•     Intermediate proficiency in using Microsoft Office suite required and CRM systems (Salesforce, BenefitPoint), Ease, and Employee Navigator preferred.
•     Possesses strong verbal and written communication skills to clearly convey information and respond professionally to client inquiries.
•     Demonstrates strong interpersonal skills and a customer-first mindset. Able to handle routine client interactions with professionalism and responsiveness.
•     Strong analytical and problem-solving skills and attention to detail.
•     Adept at managing multiple tasks and prioritizing in a fast-paced environment. 
•     Capable of working independently and collaboratively with own and other teams.

Working Conditions:

•     Remote work is permitted, but occasional in-office attendance for meetings, team collaborations, and other essential activities. 
•     Full-time position, Monday to Friday, with overtime during peak periods, holidays, and weekends as requested.
•     Minimal travel may be required for client meetings or training sessions.

Compensation

• Hourly Range: $23.06 - $36.18 per hour.
• The actual compensation may vary from posting based on work experience, education, skill level, and/or geographic location.
• * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) match, and life insurance.
• As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our “Duties & Responsibilities” section, please apply! We look forward to hearing from you!