Patient Financial Services Manager

Full time (40 hrs/wk)
Expected start date for this position is September 1, 2026.

We are seeking a dedicated and highly skilled Patient Financial Services Manager to lead our patient financial operations. As the Patient Financial Services Manager, you will oversee the financial interactions between patients and the organization, ensuring accurate billing, effective collections, and exceptional customer service. Your leadership will be instrumental in optimizing revenue cycle processes while maintaining compliance with healthcare regulations and fostering a positive experience for patients.

Expected pay for this position is $$35.26 to $44.38 per hour. Actual rate will be determined by multiple factors, including experience, skills, and internal equity. This is a salaried exempt position.

Duties:

• Oversee the daily operations of the department, including billing, collections, accounts receivable management, payment posting and related revenue cycle reporting.
• Develop and implement policies, procedures, and performance improvement initiatives to streamline billing processes and improve collection rates.
• Hire, lead, train, and mentor staff to ensure high performance, accuracy, and adherence to organizational standards.
• Ensure compliance with federal and state regulations such as HIPAA, CMS guidelines, and payer-specific requirements by maintaining and continually expanding knowledge of evolving payer regulations, reimbursement rules, and managed care contracts.
• Collaborate with clinical departments, insurance providers, payment and collections agencies, and credit card vendors to resolve billing discrepancies and facilitate timely payments.
• Apply critical thinking and problem-solving skills to diagnose and resolve complex operational, billing, and regulatory issues.
• Produce and analyze billing/accounts receivable reports, including fiscal audit and Medicare cost report documentation; monitor key performance indicators related to revenue cycle management.
• Oversee the Patient Access Supervisor to ensure consistent and efficient front-end operations and maintain strong coordination with Patient Financial Services.

Qualifications/Experience:

• Proven experience in healthcare revenue cycle management or patient financial services with a strong understanding of billing, insurance processes, and patient account management; five years of experience in medical billing field preferred.
• Demonstrated leadership skills with experience managing teams in a healthcare setting preferred.
• High school diploma required; Bachelor’s degree in health administration, business/finance, or related field is preferred; relevant certifications are a plus.
• Knowledge of healthcare insurance policies, payer requirements, and regulatory standards.
• Strong communication skills to effectively interact with patients, staff, and external partners.
• Excellent organizational skills with the ability to work under pressure and manage multiple priorities efficiently.
• Proficiency in healthcare financial software systems and Microsoft Office products.

Physical/Mental Requirements:

Must be able to sit for long periods of time and be capable of handling frequent interruptions. Must be able to lift 25 pounds or more.