Sales Support Administrator

Sales Support Administrator

Warming Trends designs, manufactures, and distributes premium outdoor fire features. Our office is in Englewood, Colorado, about 20 minutes south of downtown Denver. With patented, competitively advantaged products that are designed, engineered, and assembled in the USA, we have established ourselves as an innovative leader in the outdoor living industry. We take pride in enhancing our customers’ outdoor spaces and lifestyles, and every team member plays a role in that mission. Learn more at www.warming-trends.com.

Position Summary: The Sales Support Administrator plays a critical role in supporting Sales Representatives and ensuring our customers are supported. This role coordinates day-to-day sales activities, manages customer onboarding, and helps maintain strong internal and external relationships. The role also supports our team by assisting with order processing and project coordination, helping the Sales team focus on growth and customer engagement.

Reports To: Chief Revenue Officer

Job Responsibilities:

• Create and maintain spreadsheets, identify leads, and generate reports as requested by Sales leadership.
• Respond to inquiries via phone, email, and CRM, while providing timely, professional, and helpful support to Sales Representatives.
• Identify potential leads and uncover new opportunities by researching prospects, territories, and sales channels.
• Coordinate quotes in partnership with Customer Service; ensuring accuracy, timely follow-up, and clear communication with the Sales team and customers.
• Assists in managing inbound leads from trade shows, website inquiries, and customer referrals, ensuring timely follow-up and accurate handoffs.
• Collaborate cross-departmentally to resolve discrepancies and ensure projects and orders are executed on time.
• Participate in the creation of customer-facing communications in partnership with Sales and Marketing; including targeted emails, price sheets, and other sales collateral.
• Input and maintain accurate customer and prospect records in the CRM, ensuring data integrity and timely updates.
• Contribute to a collaborative team environment by supporting other team members with order processing, ad-hoc tasks, or project needs as they arise.

About You: You are a highly organized, proactive, and collaborative early career professional who thrives on supporting internal teams. You take pride in clear, precise communication, and you enjoy problem-solving to help both customers and internal teams succeed. You are adaptable, resourceful, and able to manage multiple priorities without losing attention to detail. You value teamwork, take initiative, and approach each task with a positive, solutions-oriented mindset.

Experience, Knowledge, and Skills Requirements:

• A minimum of 2 years of experience in a sales support, customer service, or administrative role, preferably in a B2B environment.
• Strong online research skills to efficiently identify and vet prospects, verify contact information, and uncover relevant insights.
• Strong critical thinking and problem-solving skills to analyze issues, identify solutions, and make informed decisions.
• Exceptional written and verbal communication skills, with the ability to communicate clearly, professionally, and persuasively with customers and internal teams.
• Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
• Expert proficiency with CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams).
• Familiarity with ERP systems and basic order management is a plus.
• Ability to collaborate effectively across departments and work independently with minimal supervision.

Job Type: Full-time

Job Location: On-site; Englewood, Colorado

Schedule: Monday - Friday; 8:00am – 5:00pm

Compensation: $20-$24 Hourly Rate Discretionary Annual Bonus

Top-performing Sales Support Administrator may have an opportunity to earn commission on a limited book of business.

Benefits:

• 401(k) with matching
• Health insurance with employer contribution
• Employer-paid dental and vision insurance
• Employer-paid life and AD&D insurance
• Paid time off including vacation, sick, and some holidays

Warming Trends LLC is an equal opportunity employer. Warming Trends LLC does not discriminate based on race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.